Samantha M Villa
Chicago
Summary
Dynamic Insurance Agent Representative at State Farm Insurance with a proven track record in financial record management and exceptional customer service. Skilled in strategic planning and problem-solving, I excel at tailoring insurance solutions to meet client needs, ensuring satisfaction and compliance while fostering strong relationships.
Overview
4
4
years of professional experience
Work History
Insurance Agent Representative
State Farm Insurance
04.2025 - Current
- Assist clients in understanding and selecting appropriate insurance policies, including auto, home life and health coverage
- Provide personalized service by assessing individual needs and recommending tailored insurance solutions.
- Maintain accurate records of client interactions, policy changes, and claims.
- Build and maintain strong relationships with clients through regular follow-ups and exceptional customer service.
- Stay current with industry regulations and product offering to ensure compliance and informed guidance.
Lead Hostess (Part-time)
Cooper’s Hawk Winery
11.2022 - Current
- Welcomed guests with hospitality and friendliness, ensuring a positive first impression.
- Handled reservations and seating arrangements efficiently, maintaining an organized system.
- Maintained clear and effective communication with guests and team members to ensure a seamless dining experience.
- Addressed guest inquiries and resolved any issues promptly and courteously.
Administrative Assistant/School Clerk (Part-time)
St. Agnes of Bohemia
01.2024 - 03.2025
- Managed files, records, and supplies efficiently, ensuring paperwork is accurately filed and accessible when needed.
- Engaged effectively with students, parents, teachers, and administrators in person, over the phone, and through written correspondence.
- Handled inquiries, requests, and complaints in a friendly, professional manner.
- Such as answering phones, greeting visitors, and processing paperwork.
Retail Sales Associate (Seasonal)
Discovery Clothing
11.2021 - 01.2022
- Interacted with customers, responding to inquiries about products and purchases.
- Provided recommendations based on customer needs and preferences.
- Operated cash register and handled cash payments and credit card processing.
- Managed refunds, exchanges, and returns.
- Assisted with inventory, including receiving and stocking merchandise.
Education
Associate Degree -
Richard Daley College
Chicago01.2025
Skills
- Expense reporting
- Invoice processing
- Inventory management
- Multitasking
- Organizational skills
- Effective communication
- Team collaboration
- Strategic planning
- Problem-solving
- Handling inquiries
- Ensuring customer satisfaction
- Accurate data entry
Timeline
Insurance Agent Representative
State Farm Insurance
04.2025 - Current
Administrative Assistant/School Clerk (Part-time)
St. Agnes of Bohemia
01.2024 - 03.2025
Lead Hostess (Part-time)
Cooper’s Hawk Winery
11.2022 - Current
Retail Sales Associate (Seasonal)
Discovery Clothing
11.2021 - 01.2022
Associate Degree -
Richard Daley College