Samantha Myers
North Charleston,SC
Summary
Dynamic professional with a proven track record in customer satisfaction and operational efficiency, notably at Creative Logistic Solutions. Expertise in active listening and licensed cosmetology enhances client relations and workplace productivity. Achieved compliance and enhanced safety protocols, demonstrating exceptional social skills and a commitment to excellence. Certified Hairstylist with extensive customer service background successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction. Results-focused [Job Title] dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
26
26
years of professional experience
Work History
Cosmetologist
Crewcuts and Pigtails
Mt. Pleasant, SC
02.2024 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
Administrative Assistant
Creative Logistic Solutions
Charleston, SC
03.2021 - 08.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Customer Service Representative
Robert Half Office Team
North Charleston, SC
04.2019 - 10.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Chemistry Technician
High Purity Water
North Charleston, SC
11.2017 - 01.2020
- Coordinated with external vendors to acquire specialized equipment or supplies needed for specific projects, ensuring timely access to required resources.
- Enhanced safety protocols for handling hazardous materials, reducing the risk of accidents in the workplace.
- Reduced waste generation within the lab by implementing sustainable practices such as recycling solvents and properly disposing of hazardous materials.
- Improved laboratory efficiency by optimizing chemical analysis processes and implementing time-saving techniques.
Customer Service Representative
Iqor Holdings US
North Charleston, SC
01.2006 - 03.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Supply Specialist, Light Wheeled Vehicle Mechanic
US Army
Fort Hood, TX
11.1998 - 11.2006
- Achieved compliance with audit performance requirements.
- Maintained audit trails to adhere to performance requirements.
- Evaluated supplier proposals objectively based on predefined selection criteria such as quality standards met price competitiveness offered delivery timelines proposed thereby selecting the best fit option for the company''s unique requirements.
- Enhanced supplier relationships by maintaining open lines of communication and timely payments.
Education
Bachelor of Arts - Pre Law
National University
Online05.2027
Skills
- Social skills
- Friendly Communication
- Active Listening
- Licensed Cosmetologist
- Clear Communication
- Scheduling appointments
Timeline
Cosmetologist
Crewcuts and Pigtails
02.2024 - Current
Administrative Assistant
Creative Logistic Solutions
03.2021 - 08.2023
Customer Service Representative
Robert Half Office Team
04.2019 - 10.2020
Chemistry Technician
High Purity Water
11.2017 - 01.2020
Customer Service Representative
Iqor Holdings US
01.2006 - 03.2016
Supply Specialist, Light Wheeled Vehicle Mechanic
US Army
11.1998 - 11.2006
Bachelor of Arts - Pre Law
National University