Samantha Myers
San Antonio,TX
Summary
Dynamic leader with a proven track record at Whataburger and Chili's Grill and Bar, enhancing team performance and customer satisfaction. Mastered inventory control, reducing cost and excelled in conflict resolution, fostering a positive work environment. Skilled in safe food handling and passionate about delivering exceptional service.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Manager
Whataburger
San Antonio, TX
12.2021 - Current
- Inspired employees to achieve higher levels of efficiency and involvement.
- Accomplished multiple tasks within established timeframes.
- Sustained optimal conditions in the workplace to promote safety and professionalism.
- Cross-trained existing employees to maximize team agility and performance.
Team Leader
Whataburger
San Antonio, TX
04.2021 - 12.2021
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Team Member
Whataburger
San Antonio TX
02.2020 - 12.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Sales Manager
Macy’s
San Antonio, TX
09.2016 - 12.2019
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Manager
Chili's Grill and Bar
San Antonio
06.2010 - 07.2016
- Carefully interviewed, selected, trained and supervised staff.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Led and directed team members on effective methods, operations and procedures.
Cook, Lead Cook, Shift Manager and Trainer
Chili's Grill and Bar
Alcoa, TN, Knoxville, TN
04.2000 - 06.2010
- Successfully reduced the restaurant's annual food and labor costs by 15% through proper budgeting, scheduling and management of inventory.
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Reduced food costs by 10% by using seasonal ingredients, setting standards for portion size and minimizing waste.
- Maintained a safe working and guest environment to reduce the risk of injury and accidents.
Education
Continuing Education - Fusion, Catering and Nutrition
Culinary Institute of America
Hyde Park, NYAssociate of Arts - Journalism
Tennessee Tech University
Cookville, TN1987
Skills
- Beautiful presentation of food
- Strong attention to safe food handling procedures
- Inventory control and record keeping
- Staff scheduling
- Natural leader
- Passion for customer satisfaction
- Point of Sale (POS) system operation
- Strong work ethic
- Trained in performance and wage reviews
- Conflict resolution techniques
Certification
Serv Safe
TABC
Timeline
Manager
Whataburger
12.2021 - Current
Team Leader
Whataburger
04.2021 - 12.2021
Team Member
Whataburger
02.2020 - 12.2021
Sales Manager
Macy’s
09.2016 - 12.2019
Manager
Chili's Grill and Bar
06.2010 - 07.2016
Cook, Lead Cook, Shift Manager and Trainer
Chili's Grill and Bar
04.2000 - 06.2010
Continuing Education - Fusion, Catering and Nutrition
Culinary Institute of America
Associate of Arts - Journalism
Tennessee Tech University