Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Nast

Rochester,NY

Summary

Associate Director with 9+ years of experience in leading teams to provide high-quality care and support. Skilled in program development, case management, and community engagement, creating collaborative environments. Expertise in optimizing service delivery systems and advocating for vulnerable populations. Proven track record in enhancing client outcomes through multidisciplinary collaboration and ensuring compliance with state regulations.

Overview

10
10
years of professional experience

Work History

Associate Director

Lifetime Assistance
Rochester, NY
03.2021 - Current
  • Developed and coordinated training programs for new hires and existing staff to enhance performance.
  • Conducted quarterly management audits assessing quality, compliance, case records, and staff training.
  • Oversaw daily operations of residential sites, focusing on personnel management and program implementation.
  • Ensured adherence to all relevant federal and state laws, regulations, and organizational policies.
  • Oversaw compliance and quality assurance at residential sites to meet agency standards.
  • Participated in screening and interviewing candidates for leadership roles, recommending hires or dismissals.
  • Provided supervision, evaluation, training, and coaching to assigned leadership members.

Sales Lead Manager

Express Factory Outlet
Rochester, NY
02.2020 - 06.2022
  • Mentored team members, enhancing skills to achieve sales targets.
  • Managed customer relationships, fostering satisfaction and loyalty.
  • Trained new sales staff on processes, tools, and company policies.
  • Resolved customer complaints promptly while upholding service excellence standards.
  • Responded to customer inquiries after presenting key product and service details.
  • Collaborated with team members to assist in lead closures.
  • Monitored performance metrics daily, weekly, and monthly to ensure target compliance.

Evening Case Manager

Open Door Mission
Rochester, NY
03.2019 - 11.2021
  • Coordinated client assessments and developed personalized service plans.
  • Facilitated resource connections for clients seeking housing and employment support.
  • Conducted regular follow-ups to monitor client progress and engagement.
  • Collaborated with community partners to enhance service delivery options.
  • Organized workshops and training sessions on life skills for clients.
  • Documented case notes accurately in compliance with organizational policies.
  • Advocated for client needs with external agencies and service providers.
  • Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
  • Monitored client progress through regular follow-up contacts.
  • Maintained accurate case records and documentation according to agency guidelines.
  • Assessed clients' needs, developed service plans and monitored progress towards goals.
  • Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
  • Developed trusting relationships with social services, health care providers and governmental agencies.
  • Developed individualized care plans with input from clients and their families.

Residential Manager

Arc Of Monroe
Rochester, NY
06.2016 - 03.2021
  • Supervised daily operations of residential facilities, ensuring regulatory compliance through audits.
  • Managed staff schedules and coordinated training for new hires to enhance team performance.
  • Oversaw resident assessments and developed personalized care plans to meet individual needs.
  • Facilitated effective communication between residents, staff, and external service providers.
  • Coordinated community events to promote resident engagement and social interaction.
  • Mediated conflicts among residents, resolving issues professionally and fairly.
  • Initiated programs to improve resident satisfaction ratings through enhanced service delivery.
  • Maintained accurate records of tenant leases and contracts, updating the database regularly.

Director of Independent Living

Iroquois Job Corps Center
Medina , NY
06.2015 - 04.2017
  • Developed strategic plans to enhance organizational efficiency and effectiveness.
  • Oversaw budget management and resource allocation for departmental operations.
  • Conducted performance evaluations and provided feedback to team members regularly.
  • Developed policies and procedures to ensure compliance with corporate standards.
  • Collaborated with senior leadership to set long-term objectives for the company.
  • Identified opportunities for improvement in operational performance metrics.
  • Managed budgeting and financial planning processes for the organization.

Education

High School Diploma -

Greece Odyssey Academy
Rochester
06-2012

Some College (No Degree) - Human Services

Monroe Community College
Rochester, NY

Skills

  • Strategic planning
  • Quality assurance
  • Regulatory compliance
  • Staff recruitment and training
  • Data analysis
  • Project management
  • Process improvement
  • Cross-functional collaboration
  • Operations management

Timeline

Associate Director

Lifetime Assistance
03.2021 - Current

Sales Lead Manager

Express Factory Outlet
02.2020 - 06.2022

Evening Case Manager

Open Door Mission
03.2019 - 11.2021

Residential Manager

Arc Of Monroe
06.2016 - 03.2021

Director of Independent Living

Iroquois Job Corps Center
06.2015 - 04.2017

High School Diploma -

Greece Odyssey Academy

Some College (No Degree) - Human Services

Monroe Community College

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