Overview
Work History
Education
Skills
Timeline
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SAMANTHA NORRIS

Bargersville,US

Overview

12
12
years of professional experience

Work History

FRAUD INVESTIGATOR

STATE OF INDIANA
10.2022 - Current
  • Investigate, analyze, and determine if ID theft or forgery occurred on accounts
  • Identified trends in fraudulent behavior by reviewing subpoenaed bank records and claimant accounts
  • Complete issues following federal and state laws, rules, policies and procedures for guidance
  • Meeting and exceeding monthly production while making quality determinations
  • Maintained a high level of confidentiality when handling sensitive information, protecting both company reputation and client privacy.
  • Assisting on an All Hands on Deck project with Collections since March of 2024, focusing on Waiver Determinations

CLAIMS INVESTIGATOR

STATE OF INDIANA
11.2020 - 10.2022
  • Investigate, analyze, and determine the different issues that exist on an unemployment claim - typically 30 claimants at once
  • Conduct thorough interviews with claimants and employers to determine the cause for unemployment
  • Evaluate wages reported for the claimant along with weeks filed for unemployment to verify accuracy and no fraud is occurring
  • Adjudicate issues following federal and state laws, rules, policies and procedures for guidance
  • Maintained company's compliance with industry regulations by adhering to strict guidelines during the course of all investigations.

ASSISTANT DIRECTOR

LEARNING CARE GROUP
08.2018 - 11.2020
  • Promote school profitability: including tuition and debt collection, tripled student enrollment (to 130 children) and increased employee retention, maintain highest level of state licensing and national accreditation
  • Assisted in collecting over $50,000 in overdue tuition payments
  • Mentored new teachers through observation, feedback, and professional development opportunities.
  • Assisted in the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
  • Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.

TEAM LEAD

LEARNING CARE GROUP
02.2017 - 08.2018
  • Mentor approximately 20 teachers in appropriate curriculum implementation and age appropriate behaviors
  • Enforced company policies while providing guidance and support as needed, revealing sound judgment and decision-making ability
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.

LEAD INFANT TEACHER

LEARNING CARE GROUP
07.2013 - 02.2017
  • Planned and implemented age-appropriate curriculum, 6 weeks to 18 months while providing a safe environment
  • Contributed to the emotional growth of infants by providing consistent support, care, and encouragement.
  • Developed strong relationships with parents by maintaining open communication channels and providing regular updates on their childs progress.
  • Verified all state regulations were implemented

Education

B.S. - Applied Health Science Human Development and Family Studies, Minor in Sociology

INDIANA UNIVERSITY
Bloomington
05.2013

Skills

  • Strong attention to detail
  • Flexible in dynamic environments
  • Records Research
  • Collaborative team management
  • Adaptable learner

Timeline

FRAUD INVESTIGATOR

STATE OF INDIANA
10.2022 - Current

CLAIMS INVESTIGATOR

STATE OF INDIANA
11.2020 - 10.2022

ASSISTANT DIRECTOR

LEARNING CARE GROUP
08.2018 - 11.2020

TEAM LEAD

LEARNING CARE GROUP
02.2017 - 08.2018

LEAD INFANT TEACHER

LEARNING CARE GROUP
07.2013 - 02.2017

B.S. - Applied Health Science Human Development and Family Studies, Minor in Sociology

INDIANA UNIVERSITY

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