Samantha Noyola
New Braunfels
Summary
Dedicated professional with strong skills in coaching and mentoring. Accomplished in customer satisfaction, resolving conflicts, and optimizing workflow to achieve operational excellence. Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Hardworking and passionate job seeker with strong customer service skills eager to secure a position and ready to help the team achieve company goals.
Overview
8
8
years of professional experience
Work History
Manager
Whataburger
New Braunfels, TX
07.2018 - Current
- Led team to deliver exceptional customer service, enhancing overall guest satisfaction.
- Implemented training programs for new staff, improving onboarding efficiency and retention rates.
- Developed and executed staff schedules, ensuring optimal coverage during peak hours.
- Monitored inventory levels
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Conducted performance evaluations, providing constructive feedback to foster employee growth and development.
- Oversaw compliance with health and safety regulations, promoting a safe work environment for all employees.
- Facilitated team meetings to address concerns, drive engagement, and enhance communication among staff members.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Improved marketing to attract new customers and promote business.
Education
High School Diploma -
New Braunfels High School
New Braunfels, TXSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Hiring, staff training and development
- Staff management
- Task delegation
- Recruiting and interviewing
- Conflict resolution
- Policy implementation
- Coaching and mentoring
- Inventory management
- Verbal and written communication
Timeline
Manager
Whataburger
07.2018 - Current
High School Diploma -
New Braunfels High School