Summary
Overview
Work History
Education
Skills
Fun Fact:
Timeline
Generic

Samantha Olson

Sturgeon Bay,WI

Summary

Adaptable, customer focused employee seeking long term change of career path. Currently skilled in customer service, web maintenance, email marketing, and is pursuing the opportunity to learn new hands on skills in the blue collar industry.



Overview

8
8
years of professional experience

Work History

Retail Sales Manager

Fred & Co.
05.2015 - Current
  • Manage day-to-day staffing and handling of scheduling for employees.
  • Coach sales associates in product information, sales incentives and selling techniques,
  • Dedicated to increasing customer satisfaction ratings.
  • Answers product questions with up-to-date knowledge of sales and store promotions.
  • Establishes and optimizes schedules to keep coverage and service in line with forecasted demands.
  • Facilitates high volumes of cash, credit and gift card transactions.
  • Mentors and trains sales team in applying effective sales techniques and delivering top-notch customer service.

Education

Bachelor of Arts - Design And Visual Communications

University of Wisconsin - Green Bay
Green Bay, WI
05.2021

Skills

  • Multitasking
  • Eagerness to learn new skills
  • Customer Service
  • Delegating Work
  • Verbal and Written Communication
  • Customer Loyalty
  • Store Display Management
  • Customer Inquiries
  • Customer Complaint Resolution
  • Scheduling Employees
  • Website management (Shopify)
  • Email Marketing (Mail Chimp)

Fun Fact:

A little fun fact about me is I love to crochet, knit, and dye my own textiles. I love any opportunity to get my hands dirty.

Timeline

Retail Sales Manager

Fred & Co.
05.2015 - Current

Bachelor of Arts - Design And Visual Communications

University of Wisconsin - Green Bay

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Samantha Olson