Nayeli Hernandez
29 Perry Ave,MA
Summary
Hi, Im Nayeli, but everyone calls me NayNay im a very proud dominican with over 6 years of experience in customer service, I enjoy connecting with people and making sure they feel welcome and valued, im all about founding solutions that works for everyone. wake up everyday very energetic but, my main topic will be food, I enjoy cooking and learning new recipes. cooking is one of my passions
Overview
8
8
years of professional experience
Work History
Retail Sales Manager
T-Mobile
08.2021 - 09.2024
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Recruited, hired and trained 9 associates to develop into productive team members with excellent product knowledge.
- Top 10 best seller in the district
- Provided best customer service in fast-paced atmosphere
Front Desk Receptionist
Advanced Family Eyecare & Vision Development Center
03.2021 - 01.2022
- Collected deposits, fees, and payments.
- Scheduled, coordinated and confirmed appointments and meetings.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients, and updated client records.
Shift Manager
Wendys Restaurant
07.2016 - 12.2019
- Exercised composure under pressure and in escalated customer service scenarios.
- Excelled in every store position and regularly backed up front-line staff.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Trained and mentored new employees to maximize team performance.
- Managed staff hiring, training and supervision.
- Acted as first point of contact for staff
- Maintained and restocked inventory
- Monitored cashier money handling procedures and assisted with scan system procedures.
Education
GED -
Northern Essex Community College
Haverhill, MA06.2018
Skills
- Cash Handling
- Account Management
- Staff Scheduling
- Customer Engagement
- Critical Thinking
- Sales Strategy Implementation
- Product Merchandising
- Store Opening and Closing
- Inventory Management
- Scheduling Employees
- Training and mentoring
- Sales Coaching
- Attention to Detail
- Multitasking
- Microsoft Word
- Organization and Time Management
- Flexible and Adaptable
- Decision-Making
Cooking
l love baking and learning new recipes from my grandmother
Languages
English
Professional Working
Spanish
Full Professional
Software
Microsoft office
Emails
Timeline
Retail Sales Manager
T-Mobile
08.2021 - 09.2024
Front Desk Receptionist
Advanced Family Eyecare & Vision Development Center
03.2021 - 01.2022
Shift Manager
Wendys Restaurant
07.2016 - 12.2019
GED -
Northern Essex Community College
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