Samantha Olson
Rosemount,MN
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Key Holder
Love Your Melon
Minneapolis, Minnesota
10.2025 - Current
- Organized merchandise displays to enhance product visibility and accessibility.
- Conducted inventory checks, ensuring stock levels met store demands.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Tracked stock movement to ensure availability of merchandise for customers.
- Collaborated with management to determine key tasks and delegate to staff members.
- Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
- Partnered with store leadership team to learn and understand management processes and reports.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Mentored newly hired staff in upselling techniques to improve sales.
- Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
Assistant Manager
Erberts and Gerberts
Apple Valley, MN
11.2024 - 10.2025
- Coordinated inventory management to optimize stock levels and reduce waste.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Supported management in scheduling staff shifts based on business needs and demands.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Interviewed prospective employees and provided input to HR on hiring decisions.
General Manager
Daves Hot Chicken
Saint Paul, MN
01.2024 - 11.2024
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Supervised employees through planning, assignments, and direction.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Service Manager
Crisp & Green
Woodbury, MN
02.2022 - 12.2023
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Resolved customer complaints in a timely manner.
- Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Ensured compliance with applicable laws and regulations related to services provided.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Collaborated with customers to offer solutions to service needs.
- Adhered to customer service standards to foster satisfaction and retention.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Pitched in to complete various duties during peak periods or employee absences.
- Addressed customer questions and concerns regarding products and services.
- Handled customer complaints and resolved issues promptly to maintain positive relationships.
- Established and enforced safety protocols to ensure a safe working environment for all employees.
- Delegated work to staff, setting priorities and goals.
- Implemented quality control measures to uphold company standards.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed completed work to verify consistency, quality, and conformance.
- Resolved customer inquiries and complaints requiring management-level escalation.gvc
Service Manager
Chipotle
Eagan, MN
09.2020 - 02.2022
- Adhered to customer service standards to foster satisfaction and retention.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked with cross-functional teams to achieve goals.
Education
High School Diploma -
Rosemount High School
Rosemount, MN06-2020
Skills
- Leadership and team building
- Meets safety and quality assurance protocols
- Consistently meet goals
- Cross-functional team management
- Team training and development
- Verbal and written communication
- Maintaining labor goals
- Scheduling
- Supervision with delegation
- Inventory management
- Service and negotiation
Languages
Spanish
Limited
Accomplishments
- Awarded Most Valuable Trainee during Brand Standards Training as an Assistant General Manager.
- Promoted to help open a new restaurant for a franchise
Certification
- ServSafe Certified (Since 2021)
Affiliations
- Music Production and Promotion
Timeline
Key Holder
Love Your Melon
10.2025 - Current
Assistant Manager
Erberts and Gerberts
11.2024 - 10.2025
General Manager
Daves Hot Chicken
01.2024 - 11.2024
Service Manager
Crisp & Green
02.2022 - 12.2023
Service Manager
Chipotle
09.2020 - 02.2022
High School Diploma -
Rosemount High School