Samantha Ortiz
Downey,CA
Summary
Bilingual and detail-oriented professional with a strong background in customer service and administrative support. Recognized for professionalism, reliability and exceptional communication, with a natural ability to create positive client experiences and anticipate needs. Adaptable, organized, and committed to delivering outstanding service and maintaining high standards.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Department Of Public Social Services (DPSS)
Cudahy, CA
06.2019 - 12.2019
- Greeted, directed, and assisted individuals, ensuring a welcoming and organized front-office environment.
- Delivered professional and courteous assistance to clients and visitors, enhancing their experience in a fast-paced environment.
- Handled phone inquiries and addressed questions and concerns with professionalism and discretion, contributing to client satisfaction.
- Facilitated office workflow by providing assistance to staff.
- Maintained confidential records and files in an accurate and organized manner
Courier
Kindled Years Delivery
Monrovia, CA
11.2017 - 11.2018
- Delivered and retrieved medications between designated locations, ensuring safety and accuracy
- Managed time-sensitive responsibilities, consistently meeting established deadlines
- Completed deliveries with a focus on professionalism, reliability, and detail orientation
- Maintained accurate delivery records and documentation
- Protected sensitive information diligently and followed proper handling procedures
Scheduler
Maravilla Foundation
Commerce, CA
09.2015 - 08.2017
- Managed daily and weekly schedules for employees and installers
- Coordinated appointments and ensured accuracy of company records
- Answered and directed incoming calls, facilitating effective communication
- Responded to customer inquiries and provided professional support
- Maintained organized files and supported daily office operations
OfficeAssistant
Downey Unified School District
Downey, CA
06.2012 - 08.2014
- Coordinated scheduling of appointments, meetings, and daily office activities to optimize staff time
- Provided administrative and clerical support to office staff
- Responded to incoming calls to facilitate effective office communication and communications to ensure professional and efficient office interactions
- Maintained an organized and professional office environment
- Developed and managed databases and office records for accurate information tracking
Education
Licensed Esthetician - State of California
Career Academy of Beauty
Garden Grove, CA04-2026
Associate - Administration of Justice
RioHondoCollege
Whittier, CA12-2019
High school -
WestviewHigh School
SanDiego, CA06-2010
Skills
- Exceptional Customer Service
- Attention to Detail
- Professionalism & Discretion
- Multitasking in Fast-Paced Environments
- Languages: English - Fluent Spanish - Fluent
Timeline
Administrative Assistant
Department Of Public Social Services (DPSS)
06.2019 - 12.2019
Courier
Kindled Years Delivery
11.2017 - 11.2018
Scheduler
Maravilla Foundation
09.2015 - 08.2017
OfficeAssistant
Downey Unified School District
06.2012 - 08.2014
Licensed Esthetician - State of California
Career Academy of Beauty
Associate - Administration of Justice
RioHondoCollege
High school -
WestviewHigh School