Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Osborne

Big Spring

Summary

Dynamic Assistant Manager with a proven track record at Head Hunters Smoke Shop, excelling in customer service and team leadership. Enhanced customer satisfaction through effective complaint resolution and improved cash handling accuracy. Skilled in multitasking and organizational skills, fostering a positive work environment while driving operational success.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Head Hunters Smoke Shop
06.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Bartender

Apt 9 Saloon
08.2022 - 03.2023
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.

Bartender/ Event Staff

Hotel Settles
08.2021 - 03.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Education

High School Diploma -

Anderson Accelerated
Big Spring, TX
2020

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Time management
  • Task delegation
  • Customer relations
  • Organizational Skills
  • Ability to multitask

Timeline

Assistant Manager

Head Hunters Smoke Shop
06.2023 - Current

Bartender

Apt 9 Saloon
08.2022 - 03.2023

Bartender/ Event Staff

Hotel Settles
08.2021 - 03.2022

High School Diploma -

Anderson Accelerated

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