Samantha Overbay
Dupo,IL
Summary
Detail-oriented Assistant Manager offers a progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.
Overview
3
3
years of professional experience
Work History
Associate Manager
Sonic Drive Inn
01.2022 - Current
- Monitored customer complaints and provided timely solutions to improve customer experience.
- Facilitated development of staff by providing training, coaching, and feedback.
- Managed daily workflow of team members to meet organizational goals.
- Implemented customer service standards.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
- Swept and mopped floors.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in timely manner.
- Resolved conflicts between employees or customers in professional manner.
- Directed and led employees, supervising activities to drive productivity and efficiency.
Sandwich Artist
SUBWAY®Restaurants
10.2020 - 01.2022
- Greeted customers and provided product knowledge.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Maintained cleanliness of work area throughout shift.
- Stocked shelves with products and supplies.
- Ensured all menu items were prepared in accordance with health and safety standards.
- Organized inventory for efficient restocking of products.
- Provided excellent customer service by addressing inquiries promptly and professionally.
- Checked expiration dates on products to ensure freshness of items served to customers.
- Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.
- Adhered strictly to cash handling policies and procedures.
- Monitored temperature of freezers and coolers throughout shift.
- Completed opening, closing and shift change tasks by following company guidelines.
- Kept customer and food preparation areas clean and well-organized.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
- Assisted customers in choosing menu items by providing food complementing information.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Transported trash bags to designated disposal areas.
- Maintained cleaning equipment and materials in safe and sanitary working condition.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
Education
Currently In College - Psychology
Southern Illinois University Edwardsville
Edwardsville, IL05.2026
High School Diploma -
Dupo High School
Dupo, IL05.2022
Skills
- Customer Rapport
- Sales
- Store Management
- Attention to Detail
- Problem-Solving
- Organization Skills
Timeline
Associate Manager
Sonic Drive Inn
01.2022 - Current
Sandwich Artist
SUBWAY®Restaurants
10.2020 - 01.2022
Currently In College - Psychology
Southern Illinois University Edwardsville
High School Diploma -
Dupo High School
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