Samantha Overmann
Ottawa Lake
Summary
Motivated and reliable professional with several years of experience in customer service and conflict resolution. Skilled in communication, critical thinking, and maintaining high service standards while managing complex situations in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Bartender
Sylvania Country Club
Sylvania
05.2024 - Current
- Delivered high-quality customer service in a fast-paced environment while managing multiple tables and responsibilities simultaneously
- Demonstrated strong communication and interpersonal skills while interacting with diverse guests and resolving concerns professionally.
- Maintained strict attention to safety standards when preparing beverages and handling food
- Collaborated with kitchen and service staff to ensure efficient operations and timely service.
- Prioritized tasks and adapted quickly to changing demands during high-volume shifts.
- Handled cash transactions accurately and maintained accountability for financial responsibilities.
- Built rapport with guests, demonstrating empathy, patience, and professionalism.
- Fostered a welcoming environment that encouraged club members to engage and build connections.
Sales Associate & Field Worker
Gust Brother’s Pumpkin Farm
Michigan
09.2018 - 10.2025
- Performed checkout duties while ensuring excellent customer service, satisfaction, and retention.
- Operated Mark VI donut robot for sugar coating and packaging donuts efficiently.
- Manage produce quality through picking, cleaning, sorting, and packaging produce and fall décor.
- Transported pumpkins and fall décor to small businesses in local community.
- Utilized farm equipment to facilitate various agricultural tasks and improve efficiency.
Social Media Manager/Shift Lead
Gust Flower and Produce Farm
Michigan
06.2018 - 10.2025
- Managed social media content on Facebook and Instagram to engage audience and promote brand.
- Increased Instagram followers to improve brand visibility and engagement.
- Created videos on iMovie to use in social media advertising.
- Photograph farm scenery and products, and edited those photographs using Lightroom technology.
- Build relationships with customers to ensure customer satisfaction and retention.
- Performed checkout duties while assisting customers with flower and produce questions.
- Manage produce quality through picking, cleaning, sorting, & packaging produce for retail sales
- Completed necessary field work such as transplanting and hoeing weeds.
- Mentored younger workers to ensure continuity in operations and adapt to changing schedules.
Education
Associate of Applied Science - Registered Nursing
Monroe County Community College
Monroe05-2027
Certificate of Completion - Agricultural Operations
Michigan State University, Institute of Agricultural Technology
Monroe, MI05-2020
Associate of Applied Science -
Monroe County Community College
Monroe, MI05-2020
High School Diploma -
Whiteford Agricultural Schools
Ottawa Lake, MI06-2018
Skills
- Customer service
- Guest anticipation
- Effective communication
- Team collaboration
- Safety compliance
- Time management
- Highly reliable
- Patience and tolerance
Activities
- Worldwide opportunities on Organic Farms Volunteer, Camp Aloha Macadamia Nut Farm, Captain Cook, HI | May 2019 & May 2021. Assisted with daily organic farm operations, including caring for macadamia, pineapple, coconut, banana, and cacao crops. Supported farm retail activities by assisting customers and handling checkout transactions. Contributed to sustainable agriculture practices through hands-on field work and teamwork.
- Whiteford FFA Chapter, Ottawa Lake, MI, 49267, 09/01/16, 06/01/18, Enrolled in Horticulture, Zoology, and Agribusiness courses over two years. Achieved 'A' work in all agriscience courses. Earned Agribusiness Student of the Year Award in 2018. Earned Horticulture Student of the Year Award in 2017. Competed in Demonstration and Job Interview Leadership Development Contests at the district level. Competed in the Floriculture Career Development Event at the state level. Attended State FFA Convention in March 2018.
- National Honor Society, Whiteford High School, Ottawa Lake, MI, 49267, 01/01/17, 06/01/18, Maintained membership during Junior and Senior years., Performed community service activities.
Timeline
Bartender
Sylvania Country Club
05.2024 - Current
Sales Associate & Field Worker
Gust Brother’s Pumpkin Farm
09.2018 - 10.2025
Social Media Manager/Shift Lead
Gust Flower and Produce Farm
06.2018 - 10.2025
Associate of Applied Science - Registered Nursing
Monroe County Community College
Certificate of Completion - Agricultural Operations
Michigan State University, Institute of Agricultural Technology
Associate of Applied Science -
Monroe County Community College
High School Diploma -
Whiteford Agricultural Schools