Samantha Pachin

• Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
• Consistently met deadlines and quality goals for accuracy and timeliness.
• Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
• Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
• Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.

• Enhanced inventory accuracy by conducting regular cycle counts and Performed data entry and completed proper paperwork. I was responsible for Completing physical inventory counts each month. Collaborated with my team members to ensure timely completion of daily tasks, increasing overall productivity. I kept track of all things coming in and out of are warehouses and made we had accurate maps and trackers for people to follow. I am SAP certified and can work with a vast amount of computer programs!

I was responsible for everything from extracting to making concentrates. I’m cross trained on multiple machines such as a VTA for distillation, co2 and ethical extraction as well as a few filtration machines like the Aries. I did terpene extraction for the pens we sold. I also did concentrates like budder and shatter. I made sure we met our quota and that all paper work was done properly and digitally logged. I made sure the lab was cleaned and prepped for the next team and that waste was disposed of in the correct way. Aside from the extraction department I also worked flower packaging for a few months.

• Greeted customers at counter to fulfill requests and answer questions.
• Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
• Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
• Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
• Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
• Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
• Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.

• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels. I also brought orders out to the customers.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.