Samantha Paquette
Faribault,MN
Summary
Proven to enhance customer satisfaction and efficiency at The Signature Bar and Grill, adept in cooking and customer service. Skillfully managed high-volume orders and trained staff, increasing productivity. Demonstrated reliability by willingly taking extra shifts, showcasing commitment and listening skills. Achieved a high accuracy rate in meal preparation, contributing to repeat business.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Cook
The Signature Bar and Grill
03.2022 - 08.2024
- Communicated closely with servers to fully understand special orders for customers.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Worked extra shifts when asked, especially when we were extremely short staffed
Package Handler
The UPS Store 5731
09.2021 - 01.2022
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Followed safety regulations to maintain safe work environment.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Assembled, sealed, and loaded packages into correct trucks.
Sales Associate
Bath and Body Works
11.2019 - 04.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Warehouse Stocker
APH
07.2018 - 10.2019
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
- Consistently lifted materials weighing as much as 30 pounds.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Performed inventory control, such as counting, and stocking merchandise.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Maintained accurate inventory records, ensuring timely reordering of products to avoid stockouts.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Reduced product damage by implementing proper storage techniques and handling procedures.
Education
Saint Cloud State University
Saint Cloud, MN 08.2015 - 05.2021
High School Diploma -
Faribault Senior High School
Faribault, MN06.2015
Skills
- Customer Service
- Cooking
- Cleaning and organization
- Food handling
- Heavy Lifting
- Packaging
- Listening Skills
- Reliable and punctual
- Cash Handling
Timeline
Cook
The Signature Bar and Grill
03.2022 - 08.2024
Package Handler
The UPS Store 5731
09.2021 - 01.2022
Sales Associate
Bath and Body Works
11.2019 - 04.2021
Warehouse Stocker
APH
07.2018 - 10.2019
Saint Cloud State University
08.2015 - 05.2021
High School Diploma -
Faribault Senior High School
Similar Profiles
Gabrielle HollundGabrielle Hollund
Server at Applebee's Bar and GrillServer at Applebee's Bar and Grill
Ieshia MikeIeshia Mike
Bar Manager at Outpost Bar And GrillBar Manager at Outpost Bar And Grill
TIFFANY AlDRICHTIFFANY AlDRICH
Bartender Shift Manager at Bullet Bar, The Other Bar, The Mill Wheel Tavern, Johnnys Bar and Grill, Moonlight Bay MarinaBartender Shift Manager at Bullet Bar, The Other Bar, The Mill Wheel Tavern, Johnnys Bar and Grill, Moonlight Bay Marina
Kathleen Van RynKathleen Van Ryn
Radiologic Technologist at Northfield Hospital & clinicsRadiologic Technologist at Northfield Hospital & clinics
Parker LangerParker Langer
Assisted Living Culinary Server at Mill CityAssisted Living Culinary Server at Mill City