Samantha Pastal
St Cloud,FL
Summary
Seasoned supervisor with extensive worker scheduling and task management expertise. Strong history of developing and executing resource planning, coordination and utilization strategies to meet performance goals.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Residence Inn Marriott Orlando Conv. Center
10.2024 - Current
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
Valet Parking Supervisor
Hyatt Regency
01.2020 - 12.2023
- Enhanced customer satisfaction by efficiently managing valet operations and addressing concerns promptly.
- Reduced wait times for guests by streamlining vehicle retrieval processes and optimizing staff deployment.
- Improved team performance through regular coaching, feedback sessions, and professional development opportunities.
- Ensured high levels of service quality by conducting thorough employee training and emphasizing importance of attention to detail.
Front Desk Agent
Residence Inn Marriott
09.2022 - 09.2023
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Education
High School Diploma -
St. Cloud High School
Saint Cloud, FL05.2020
Skills
- Incident Reporting
- Staff Training and Development
- Task Delegation
- Employee Scheduling
- Hospitality services
- FOSSE trained
- Problem-solving skills
- Credit and cash payments
- Cash handling
- Microsoft office
Timeline
Front Desk Agent
Residence Inn Marriott Orlando Conv. Center
10.2024 - Current
Front Desk Agent
Residence Inn Marriott
09.2022 - 09.2023
Valet Parking Supervisor
Hyatt Regency
01.2020 - 12.2023
High School Diploma -
St. Cloud High School
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