Summary
Overview
Work History
Education
Skills
Interests
Certification
References
Timeline
Generic

Samantha Patriarca

Quincy,MA

Summary

Dynamic professional with extensive experience at Grand Circle Travel, excelling in team leadership and cross-cultural communication. Proven track record in developing top-performing agents and optimizing operational processes. Skilled in Amadeus and SharePoint, adept at problem-solving to enhance customer satisfaction and drive efficiency in travel operations.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Inbound New Hire Supervisor

Grand Circle Travel
Boston, MA
01.2018 - Current
  • Acted as the primary point of contact and took on full director-level responsibilities in the absence of the Director, ensuring continuity of operations and strategic decision-making.
  • Lead new hire agents and developed them into top performers
  • Worked closely with foreign offices around the world to implement and monitor operational processes, driving consistency and efficiency across locations.
  • Built and maintained SharePoint lists and PowerAutomate flows
  • Managed and resolved exception requests related to complex air travel situations ensuring timely and accurate solutions for customers while also managing and reducing cost impacts.
  • Personalizing and booking flights through Amadeus around the world related to the tours.

Travel Agent

Stewart International, Ltd. - Travel Consultants
Brookline, MA
01.2016 - 01.2018
  • Booking flights around the world with respect to budgets and Fly America rules
  • Coordinating and organizing group travel and hotels for conferences
  • Building relationships with clients to create the best trip that fits their desires
  • Researched hotels, activities, and locations for clients
  • Maintaining and organizing travel documents and brochures to increase office flow

Copy Center associate, Cashier, Floor associate

Staples
01.2015 - 01.2017
  • Trained team to grow and improve sales
  • Worked in a fast paced team environment

Copy Center Sales Supervisor

Staples
01.2011 - 01.2013
  • Trained team to grow and improve sales
  • Worked in a fast paced team environment

Education

University of Vermont - Political Science, Middle Eastern Studies

University of Vermont
Burlington, VT
05-2016

University of Savoie - French and French culture

University of Savoie
France
12.2014

Skills

  • Microsoft Suite
  • Team leadership
  • Cross-cultural communication
  • Performance management
  • Problem-solving
  • Sharepoint
  • Amadeus
  • Worldspan
  • Sabre reservation systems

Interests

  • Travel independently and with groups to Southern Africa, South East Asia, Brazil, Europe, New Zealand.
  • Skiing, Dungeons and Dragons, volunteering, and international relations.
  • Proficient in Amadeus, Worldspan, and Sabre reservation systems.

Certification

  • Export/Import Certification from International Chamber of Commerce

References

References available upon request.

Timeline

Inbound New Hire Supervisor

Grand Circle Travel
01.2018 - Current

Travel Agent

Stewart International, Ltd. - Travel Consultants
01.2016 - 01.2018

Copy Center associate, Cashier, Floor associate

Staples
01.2015 - 01.2017

Copy Center Sales Supervisor

Staples
01.2011 - 01.2013

University of Vermont - Political Science, Middle Eastern Studies

University of Vermont

University of Savoie - French and French culture

University of Savoie

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