Samantha Patterson
Indiana,PA
Summary
Experienced travel advisor with strong background in creating personalized travel itineraries and providing exceptional customer service. Skilled in destination knowledge, travel planning, and booking management. Known for team collaboration, adaptability, and achieving high client satisfaction. Reliable, flexible, and results-focused professional.
Diligent Assistant with solid background in travel planning and client relationship management. Successfully coordinated complex itineraries and resolved travel-related issues, ensuring client satisfaction. Demonstrated excellence in personalized travel recommendations and effective communication with clients.
Overview
4
4
years of professional experience
Work History
Full-time Travel Advisor
AAA
01.2024 - Current
- Manage and organize client bookings, quotes, files, and travel paperwork with efficiency and attention to detail.
- Utilize the AAA Travel sales model and promote and sell travel products to clients, while adeptly navigating GDS systems to check flight availability.
- Demonstrate a commitment to meeting deadlines for quotes and sales, ensuring a seamless and timely process.
- Cultivate a positive work environment and provide exemplary customer service to enhance client experiences.
Full-time Receptionist
Community Guidance Center
08.2023 - 12.2023
- Maintained compliance with HIPAA regulations to safeguard patient privacy.
- Proficient in handling high call volumes, switchboard operations, and transferring calls for various medical professionals, delivering exceptional customer service to clients.
- Diligently updates client profiles, schedule appointments, and process copays in a fast-paced office environment, multitasking efficiently with paperwork, file scanning, and addressing customer needs for multiple healthcare providers.
- Skilled in assisting with crisis intervention and emergency situations, adhering to sanctuary commitments such as social responsibility, non-violence, and emotional intelligence for optimal client care.
Part-time (40hrs/week) Personal Shopper
Walmart
01.2023 - 08.2023
- Proficiently collect and process customer orders with a steady pick rate.
- Provide exceptional customer service by addressing inquiries and resolving concerns promptly.
- Monitor inventory levels to ensure items are always stocked correctly and make necessary adjustments.
- Paid attention to detail while completing assignments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Part-time (15hrs/week) Sales Associate
Hallmark
11.2020 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Address and resolve customer issues promptly and effectively, ensuring high satisfaction levels.
Education
Bachelor of Arts - Global Studies- Security Track
Temple University
Philadelphia, PA05-2022
Skills
- Travel industry experience
- Excellent customer service
- Team player attitude
- Advanced itinerary planning
- Exceptional communication
- Regulations and compliance
- Administrative tasks
- Geographical awareness
- High volume environments
Timeline
Full-time Travel Advisor
AAA
01.2024 - Current
Full-time Receptionist
Community Guidance Center
08.2023 - 12.2023
Part-time (40hrs/week) Personal Shopper
Walmart
01.2023 - 08.2023
Part-time (15hrs/week) Sales Associate
Hallmark
11.2020 - 08.2021
Bachelor of Arts - Global Studies- Security Track
Temple University
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