Samantha Paulino
Bronx,NY
Summary
Highly motivated college graduate with 6 years of experience. Consistently excelled in delivering exceptional customer satisfaction and loyalty. Strong problem-solving, time management, and collaborative skills have greatly enhanced operational efficiency and contributed to the success of previous roles. Eager to leverage expertise in a professional business setting to achieve future goals.
Overview
6
6
years of professional experience
Work History
Customer Service Ambassador
Related Companies
06.2023 - 08.2024
- Resolved customer complaints, ensuring satisfaction and loyalty, leading to repeat business
- Worked with upper management to enhance customer service processes, improving efficiency
- Addressed client requests promptly, resolving issues effectively
- Engaged in team meetings and training for product updates, maintaining up-to-date knowledge
- Delivered exceptional service by utilizing product knowledge, creating positive customer experiences
Nail Technician
Nails Posh Studios/Entrepreneur
06.2021 - 08.2024
- Grew repeat client base through effective marketing and customer service
- Completed consultations with spa guests to determine nail care needs
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning
- Registered customer information on database to enable tracking history and maintain accurate records
Seasonal Worker
Edible Arrangements
12.2021 - 05.2022
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Proven ability to develop and implement creative solutions to complex problems.
- Skilled at working independently and collaboratively in a team environment.
- Gained strong leadership skills by managing projects from start to finish.
Team Member
Cinnabon
01.2022 - 02.2022
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Learned all required tasks quickly to maximize performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked different stations to provide optimal coverage and meet production goals.
Teacher's Assistant
Police Athletic League
07.2018 - 03.2020
- Tutored struggling students individually and in small groups to reinforce learning concepts
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation
- Documented student progress and communicated with parents to keep informed
Team Member
16 Handles Frozen Yogurt
07.2019 - 08.2019
- Operated register to process payments and collect cash payment for order totals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Used proper techniques to prepare food and ingredients.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
Education
Bachelor of Science - Business Management - Specialization in Marketing
SUNY Stony Brook
Stony Brook, NY08.2024
Skills
- Problem-Solving
- Operational Efficiency
- Customer Service
- Critical Thinking
- Data Research
- Microsoft Access
- Collaborative
- Conflict Resolution
- Adaptability
- Brand Management
- Bilingual
- Cash handling
Timeline
Customer Service Ambassador
Related Companies
06.2023 - 08.2024
Team Member
Cinnabon
01.2022 - 02.2022
Seasonal Worker
Edible Arrangements
12.2021 - 05.2022
Nail Technician
Nails Posh Studios/Entrepreneur
06.2021 - 08.2024
Team Member
16 Handles Frozen Yogurt
07.2019 - 08.2019
Teacher's Assistant
Police Athletic League
07.2018 - 03.2020
Bachelor of Science - Business Management - Specialization in Marketing
SUNY Stony Brook
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