Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Samantha Pavlow

Appleton,WI

Summary

Results-driven professional with extensive experience in supervising and team collaboration, specializing in conflict resolution and contract management. Proven track record of enhancing customer satisfaction and streamlining operational processes, consistently meeting performance benchmarks. Skilled in Microsoft Office and field service coordination, fostering accountability within teams to achieve optimal results. Dedicated to advancing business growth through strategic leadership and effective teamwork.

Overview

6
6
years of professional experience

Work History

Installer/Service Representative

Serenity Aquariums/Custom Cages
Neenah, WI
01.2024 - Current
  • Assessed customer needs on-site and suggested other products and services to better suit the facilities or customers' needs.
  • took care of existing customers' equipment, maintaining prompt service and good customer relationships.
  • took calls to answer questions and concerns, and then coordinated to ensure that equipment was maintained to and above company standards.
  • provided quotes to customers on equipment and and services.

General Manager

Subway TSC
Neenah, WI
10.2022 - 01.2024
  • Administered training in person and utilized company mandated virtual training
  • Took stock of and ordered inventory weekly
  • Mediated conflicts and disputes with customers and between staff
  • Managed the safe and made daily deposits to the bank while making sure there were no finance discrepancies
  • Created a new store culture of accountability so they could trust each other and excel in the absence of a supervisor

Coral Systems Manager

Sanctuary Aquatics
Oshkosh, WI
08.2019 - 06.2022
  • Designed company-wide backup and data retention policies, monitoring ongoing efforts to prevent data loss
  • Oversaw internal reporting protocols for system malfunction incidents, maintained data on these incidents
  • Responded to incidents quickly, diagnosed problems and corrected faults
  • Interviewed, hired, trained and mentored staff by coaching daily, leading daily meetings and offering constructive feedback
  • Took control of customer service and fielded complaints, finding solutions for maximum customer satisfaction

Education

High School Diploma -

Menasha High School
Menasha
06.2012

Skills

  • Google office
  • Microsoft office
  • Documentation skills
  • Quick Books
  • Field service coordination
  • Conflict resolution
  • Problem solving
  • Contract management

Languages

Spanish
Limited

Timeline

Installer/Service Representative

Serenity Aquariums/Custom Cages
01.2024 - Current

General Manager

Subway TSC
10.2022 - 01.2024

Coral Systems Manager

Sanctuary Aquatics
08.2019 - 06.2022

High School Diploma -

Menasha High School

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