Samantha Pearsall
Chesterfield,MI
Summary
Focused, detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Fishbones Bar & Grille
St Clair Shores, Michigan
11.2023 - Current
- Directed daily operations to ensure seamless service and customer satisfaction.
- Managed staff scheduling, training, and performance evaluations to enhance team efficiency.
- Developed and implemented inventory management processes to reduce waste and optimize costs.
- Led marketing initiatives to increase restaurant visibility and attract new clientele.
- Analyzed customer feedback to identify trends and improve menu offerings consistently.
- Fostered a positive work environment through effective communication and conflict resolution strategies.
- Ensured compliance with health regulations and safety standards throughout restaurant operations.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
Correspondent Specialist
UNITED WHOLESALE MORTGAGE
MI
02.2021 - 04.2022
- Reviewed/audited all incoming correspondent loan packages to ensure completeness, accuracy and compliancy that would adhere to purchase standards
- Set up loans to be purchased using the CPA breakdown sheet and sent out the wire to purchase these loans by UWM.
- Prepare and approve Correspondent Purchase Advice.
- Respond to emails and phone inquiry from correspondents on the status of their loans
- Maintain SLA within the queue and with uploading/approving conditions
Education
Bachelor of Science - Social Work
Northern Michigan University
Marquette, MI05-2027
Skills
- WPM- 89
- Employed within the customer service field for the last 16 years
- Proficient in Microsoft Word, Excel, and PowerPoint
- Inventory control and record keeping
- Team management
- Customer engagement
- Staff management
- Operations management
- Passion for customer satisfaction
- Organization and prioritization
- Complaint resolution
- Adaptable
- Business operations expertise
- Employee retention
- Schedule coordination
- Supervisory skills
Certification
CPR/First Aid Certified
Languages
English
Native or Bilingual
Timeline
Restaurant Manager
Fishbones Bar & Grille
11.2023 - Current
Correspondent Specialist
UNITED WHOLESALE MORTGAGE
02.2021 - 04.2022
Bachelor of Science - Social Work
Northern Michigan University