Dedicated customer service representative with strong problem-solving and active listening skills. Committed to enhancing customer satisfaction through effective communication and teamwork.
Work History
Customer Service Representative
6 Months
American Vision Partners | 02.2026 - Current
Provided exceptional customer support through effective communication and problem-solving techniques.
Assisted in resolving customer inquiries using internal ticketing systems efficiently.
Adapted quickly to new software tools, enhancing service delivery speed and accuracy.
Maintained up-to-date knowledge of products and services to address customer needs effectively.
Set up and reschedule appointments for patient's
Collaborated with team members to streamline processes and improve overall customer satisfaction.
Customer Service Representative
3 Years 2 Months
MTM Transportation | 12.2022 - 02.2026
Contributed to training sessions for new staff, sharing best practices in customer engagement.
Documented case managers' requests for transportation services into our computer system.
Monitored the chat line and responded to customers and case mangers inquiring about transportation.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Caregiver
7 Years 2 Months
Alta Mesa Health | 10.2015 - 12.2022
Provided compassionate support to patients, ensuring comfort and dignity in daily activities.
Assisted with personal care tasks, including bathing, grooming, and meal preparation for diverse needs.
Monitored patient health indicators, reporting changes to healthcare professionals promptly.
Developed individualized care plans in collaboration with multidisciplinary teams to enhance patient outcomes.
Assisted clients with activities of daily living, promoting independence and quality of life.
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Assisted with dressing guidance, grooming, meal preparation, and medication reminders.