Professional Summary
Overview
Work History
Education
Skills
Timeline

Samantha Pearson

American Vision Partners
Mesa,AZ
11
years of professional experience

Dedicated customer service representative with strong problem-solving and active listening skills. Committed to enhancing customer satisfaction through effective communication and teamwork.

Work History

Customer Service Representative

6 Months
American Vision Partners | 02.2026 - Current
  • Provided exceptional customer support through effective communication and problem-solving techniques.
  • Assisted in resolving customer inquiries using internal ticketing systems efficiently.
  • Adapted quickly to new software tools, enhancing service delivery speed and accuracy.
  • Maintained up-to-date knowledge of products and services to address customer needs effectively.
  • Set up and reschedule appointments for patient's
  • Collaborated with team members to streamline processes and improve overall customer satisfaction.

Customer Service Representative

3 Years 2 Months
MTM Transportation | 12.2022 - 02.2026
  • Contributed to training sessions for new staff, sharing best practices in customer engagement.
  • Documented case managers' requests for transportation services into our computer system.
  • Monitored the chat line and responded to customers and case mangers inquiring about transportation.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Caregiver

7 Years 2 Months
Alta Mesa Health | 10.2015 - 12.2022
  • Provided compassionate support to patients, ensuring comfort and dignity in daily activities.
  • Assisted with personal care tasks, including bathing, grooming, and meal preparation for diverse needs.
  • Monitored patient health indicators, reporting changes to healthcare professionals promptly.
  • Developed individualized care plans in collaboration with multidisciplinary teams to enhance patient outcomes.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.

Education

GED

Skyline Highschool | Mesa, AZ

Skills

Customer service
Active listening
Critical thinking
Data entry

Timeline

Customer Service Representative

American Vision Partners
02.2026 - CurrentRead More

Customer Service Representative

MTM Transportation
12.2022 - 02.2026Read More

Caregiver

Alta Mesa Health
10.2015 - 12.2022Read More

Skyline Highschool

GED
Read More
Samantha Pearson