Samantha Perez
Austin,Texas
Summary
Exceptional Customer Service Professional with years of experience responding to all types of customer inquiries in multiple fields of work. Determined to succeed in every aspect of my career. Skilled at communicating and managing various responsibilities while maintaining the highest level of customer service.
Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities.
Overview
10
10
years of professional experience
Work History
Lash Artist
Self Employed
Austin, TX
06.2022 - 12.2023
- Provided thorough consultations to clients on lash services and products.
- Performed eyelash extensions, refills, and removals in accordance with industry standards.
- Cleaned and sanitized work area between each client appointment.
- Maintained inventory of all supplies needed for lash services.
- Utilized tweezers to isolate individual lashes prior to application of extensions.
- Demonstrated knowledge of different types of lashes available for application.
- Upsold additional beauty treatments such as facials, waxing.
- Kept records of client visits and updated customer profiles accordingly.
- Scheduled appointments using online booking software systems.
- Adhered strictly to health and safety regulations when performing lash treatments.
Bartender
Gabriela's
Austin, TX
03.2021 - Current
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Prepared cocktails from bar recipes and served draft and bottled beer.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
Customer Advocate
Speedy Cash
Austin, TX
11.2016 - 08.2021
- Researched and resolved account and service problems with friendly, knowledgeable support.
• Used Curo Software to maintain records of filed complaints and results, as well as other customer service department data.
• Attended In store meetings to represent interests and perspective of company's customer base.
• Documented customer concerns and inquiry resolutions in internal computer system. • Answered as many as 10 + number of calls each day focused on answering loan type
questions and resolving issues.
• Improved sales abilities and product knowledge on continuous basis to provide optimal
service and achieve quotas.
• Provided primary customer support to internal and external customers in fast-paced
environment.
Teacher Assistant
Happy Hearts Daycare
Austin, TX
09.2015 - 08.2016
- Applied positive behavior management techniques to enhance social enteraction and emotional development.
- Created and implemented diverse educational techniques.
- Maintained an effective schedule balance between rest periods, active play and instruction.
- Planned and guided age appropriate tasks such as reading and crafts, kept notes of behavioral issues, food served and medication administered to children.
- Monitored entrances and exits to maintain a safe and organized environment.
- Worked towards a warm and welcoming classroom environment, conductive to learning.
- Met with parents to effectively assess student needs, progress, daily activities, positive developments and issues.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent the spreading of germs.
Sales Associate
Michaels Arts and Crafts
Austin, TX
11.2014 - 03.2015
- Maintained an organized and presentable merchandise to drive continuous sales.
• Educated customers on promotions and specified products to enhance sales. Processed product returns and assisted customers with other selections.
• Handled all merchandise with care and packed customer bags neatly.
• Maintained up to date knowledge of all retail promotions.
• Brought forth an energetic attitude and positive work-ethic.
• Recorded and processed all orders in an organized and accurate manner.
• Followed instructions and took initiative when appropriate.
Cashier/Waitress
Bamboo Bistro Restaurant
Austin, TX
01.2014 - 11.2014
- Counted cash in register drawer at beginning and end of shift.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
• Brought forth the ability to multitask effectively and prioritize tasks.
• Made suggestions to customers based on preferences.
• Worked well independently as well as collaboratively.
• Worked with an enthusiastic and energetic attitude.
Education
Esthetician -
Avenue Five Institute
Austin, TX06.2022
High School Diploma -
Austin Can Academy
Austin Tx06.2015
Skills
- Data entry skills
- Customer service
- Customer research
- Organized & Detailed oriented
- Payment processing
- Money handling abilities
- Documentation coordination
- Multi-line phone talent
- Analytical & Diligent
- Interpersonal Skills
- Strong Multitasking Abilities
- Loyal & Collaborative Team Player
Timeline
Lash Artist
Self Employed
06.2022 - 12.2023
Bartender
Gabriela's
03.2021 - Current
Customer Advocate
Speedy Cash
11.2016 - 08.2021
Teacher Assistant
Happy Hearts Daycare
09.2015 - 08.2016
Sales Associate
Michaels Arts and Crafts
11.2014 - 03.2015
Cashier/Waitress
Bamboo Bistro Restaurant
01.2014 - 11.2014
Esthetician -
Avenue Five Institute
High School Diploma -
Austin Can Academy