Samantha Perez
Houston
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems. Currently, attending college for radiography and seeking an on the field job to help better my knowledge and experience for my future career.
Overview
1
1
year of professional experience
Work History
Retail Sales Associate
Dicks Sporing Goods
18650 Gulf Freeway Friendswood, TX 77546
03.2025 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Greeted customers and provided outstanding customer service.
Front of House Team Member
Chic-Fil-A
Pasadena, TX
06.2024 - 03.2025
- Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
- Handled customer complaints professionally and efficiently, resulting in increased repeat business.
- Exhibited strong knowledge of menu offerings, enabling informed recommendations that catered to individual guest preferences.
- Established welcoming atmosphere by greeting each guest warmly.
- Resolved customer complaints with empathy and professionalism, restoring guest satisfaction.
Education
Associate of Science - Radiography
San Jacinto College
Pasadena, TX12-2026
High School Diploma -
Pasadena High School
Pasadena, TX05-2024
Skills
- Greeting guests
- Team collaboration
- Special requests handling
- Complaint handling
- Social perceptiveness
- Time management
- Customer assistance
- Reliability and punctuality
- Flexible schedule
- Relationship building
- Problem-solving
- Collaboration and teamwork
Timeline
Retail Sales Associate
Dicks Sporing Goods
03.2025 - Current
Front of House Team Member
Chic-Fil-A
06.2024 - 03.2025
Associate of Science - Radiography
San Jacinto College
High School Diploma -
Pasadena High School