Samantha Perez
Jones Creek,TX
Summary
Professional with strong background in customer service and office administration, ready to excel in front-facing role. Adept at handling inquiries, managing schedules, and ensuring smooth operations. Known for strong teamwork, adaptability, and delivering consistent results. Skilled in communication, problem-solving, and maintaining welcoming environment.
Overview
5
5
years of professional experience
Work History
Front Desk/Assistant
W.S. Poinsett Inc.
06.2020 - Current
- Answer telephones, route calls, take messages, and provides general information; greets and directs visitors.
- Greeted visitors and patients upon arrival, offered assistance, and answered questions to build rapport and retention.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Handled payment and bill processing, change giving and payment collecting for guests.
- Maintained guest confidentiality by adhering to strict privacy policies when handling personal information and payments.
- Assisted management in maintaining room inventory and coordinating reservations to maximize occupancy rates.
- Maintained clean and organized front desk areas to uphold polished company image.
- Answered multi-line phone system and enthusiastically greeted callers.
Education
High school Diploma - undefined
Brazosport High School
Freeport, TexasAssociate of Science - Science
Brazosport College
Lake Jackson, Texas05.2021
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Medical software
- Scheduling appointments
- Checking in patients
- Answering phones
- Filing
- Copying
- Verifying insurance
- Calling for referrals
- Dependable
- Multi-tasker
- People-oriented
- Compassionate
- Problem-solving skills
- Excellent communication
- Time management
- Attention to detail
- Maintaining cleanliness
- Administrative skills
- Multitasking and organization
- Cash handling
- Customer service
- Payment processing
- Work prioritization
- Scheduling
- Listening skills
- Confidentiality
- Front desk management
- Training and mentoring
- Administrative support
- Office organization
- Detail-oriented
Timeline
Front Desk/Assistant
W.S. Poinsett Inc.
06.2020 - Current
High school Diploma - undefined
Brazosport High School
Associate of Science - Science
Brazosport College
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