Samantha Perez
Statham,GA
Summary
I am a detail-oriented and dependable administrative professional with a strong background in customer service, secretarial, and receptionist roles. I am skilled in managing front office operations, coordinating schedules, and delivering exceptional client experiences in fast-paced environments. I demonstrate excellent communication, organization, and multitasking abilities while maintaining a welcoming and professional demeanor. I am able to handle confidential information, support team operations, and resolve customer concerns efficiently. I am committed to contributing to a positive workplace and ensuring smooth day-today business functions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Advisor- ASM/ Rental Agent
Freeman Toyota
Santa Rosa, CA
07.2024 - 12.2025
- Assisted customers in understanding service options and recommendations.
- Coordinated service appointments, ensuring timely and efficient operations.
- Communicated with technicians to relay customer concerns and service needs.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Resolved customer inquiries and complaints, promoting positive relationships.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers.
Receptionist
Healdsburg Dental
Healdsburg, CA
11.2023 - 07.2024
- Greeted patients and managed front desk operations in a fast-paced dental environment.
- Assisted patients with insurance inquiries, ensuring clear communication of benefits and coverage.
- Maintained accurate patient records, enhancing data entry efficiency and organization.
- Confirmed appointments, communicated with clients, and updated client records.
- Performed daily wellness scans on new patients
Stay at Home Mother
Self Employed
Kelseyville, CA
06.2021 - 11.2023
Secretary
Slavin Floors, LLC
Bonita Springs, FL
01.2017 - 06.2021
- Managed calendar scheduling for the team, ensuring optimal time allocation and meeting efficiency.
- Oversaw onboarding process for new staff, streamlining training and integration into company culture.
- Evaluated and refined office procedures, driving operational efficiency across administrative functions.
- Maintained daily report documents, memos and invoices.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Administrative Assistant, CSR, Renewal Coordinator
Insurance Specialists of Southwest Florida
Bonita Springs, FL
06.2015 - 01.2017
- Acquired 440 license as a Customer Service Representative.
- Managed customer inquiries and provided timely resolutions to enhance satisfaction.
- Processed insurance claims efficiently, ensuring compliance with company policies.
- Processed applications, payments, endorsements, and cancellations.
- Promoted to renewal coordinator.
- Ensured confidentiality of sensitive information while handling account-related queries from customers.
Education
High School Diploma -
Gulf Coast High School
Naples06-2007
Skills
- Microsoft office
- Computer skills
- Customer service
- Multitasking and organization
- Vehicle assessment
- Data Entry
- Strong work ethic
- Excellent communication
- Warranty claims process management
- Product training
- Dependable and motivated
- Sales and upselling
- Product knowledge
- Microsoft office
Certification
Certified ASM
Timeline
Service Advisor- ASM/ Rental Agent
Freeman Toyota
07.2024 - 12.2025
Receptionist
Healdsburg Dental
11.2023 - 07.2024
Stay at Home Mother
Self Employed
06.2021 - 11.2023
Secretary
Slavin Floors, LLC
01.2017 - 06.2021
Administrative Assistant, CSR, Renewal Coordinator
Insurance Specialists of Southwest Florida
06.2015 - 01.2017
High School Diploma -
Gulf Coast High School