Samantha Perez
Las Vegas,NV
Summary
Experienced with providing attentive and personalized service to guests in fast-paced environment. Utilizes strong multitasking skills to manage orders and maintain high level of service. Track record of building rapport with guests, ensuring repeat visits, and contributing to positive team dynamic.
Overview
9
9
years of professional experience
Work History
POOL COCKTAIL
WYNN LAS VEGAS
02.2023 - Current
- Greet guests within three minutes of being seated
- Introduce myself along with a tour of the menu
- Ask for guest’s name and give complimentary water
- Have a genuine interest in guests
- Serve drinks within 10 minutes
POOL COCKTAIL
COSMOPOLITAN
03.2022 - 07.2023
- Greet high value guests at cabanas and daybeds
- Pre authorizing party minimums
- Knowledge of POS systems; starting checks, efficiently ringing in correct orders, keeping tabs organized
- Give guests proper bottle service
- Verify gratuity is added and signed off on by guests
- Manage guests drinks and keep a close watch on the table bottles
POOL COCKTAIL
PALMS CASINO
06.2022 - 10.2022
- Greet guest quickly with my host and busser
- Explain their spending minimum
- Give them an overview of beverage options along with food items
- Bottle presentations with staff
DANCING DEALER
CIRCA CASINO AND RESORTS
12.2020 - 06.2022
- Confidently multitasking with keeping a sharp eye on the money at my table, both the money in my possession that I have started with as well as the players money in play
- Efficiently able to have a smooth flowing game and follow all the procedures the casino enforces to focus on the money being handled
- Deal both roulette and blackjack
WAITRESS
YARD HOUSE
11.2017 - 10.2020
- Excelled in multitasking by greeting guest with a friendly overview of progressive drink menu and took orders
- Effectively communicated with coworkers to keep high volume restaurant running smoothly
- Kept track of credit card and cash payments
Education
BA - PSYCHOLOGY UNDERWAY
CALIFORNIA STATE UNIVERSITY SAN MARCOS
HIGH SCHOOL DIPLOMA - undefined
OCEANSIDE, CALIFORNIA06.2016
Skills
- Excel in great customer service
- Effective group communication
- Initiative in problem solving
- Detail oriented
Affiliations
@sammleilanii
Timeline
POOL COCKTAIL
WYNN LAS VEGAS
02.2023 - Current
POOL COCKTAIL
PALMS CASINO
06.2022 - 10.2022
POOL COCKTAIL
COSMOPOLITAN
03.2022 - 07.2023
DANCING DEALER
CIRCA CASINO AND RESORTS
12.2020 - 06.2022
WAITRESS
YARD HOUSE
11.2017 - 10.2020
HIGH SCHOOL DIPLOMA - undefined
BA - PSYCHOLOGY UNDERWAY
CALIFORNIA STATE UNIVERSITY SAN MARCOS