Samantha Perry
Maricopa,AZ
Summary
Personable, friendly and solution-oriented server with over eight years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.
Overview
13
13
years of professional experience
Work History
Server
Agaves Andrea Toth
Maricopa, AZ
03.2021 - Current
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
Server
Dennys
Maricopa, AZ
02.2018 - 02.2021
- Operated POS terminals to input orders, split bills and calculate totals.
- Managed closing duties, including restocking items and reconciling cash drawer.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- I was an RP( shift lead) and trainer. I handled money, paperwork, and resetting the store.
- Memorized the menu, cash people out, kept a clean environment, answered phones, and most importantly made sure the quest were highly satisfied with their experience.
Server
Olive Garden
Chandler, AZ
08.2018 - 07.2020
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Operated POS terminals to input orders, split bills and calculate totals.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Server
Ten Pins Down
Maricopa, AZ
02.2018 - 07.2018
- Operated POS terminals to input orders, split bills and calculate totals.
- Recorded orders and partnered with team members to efficiently serve food and beverages.
- Managed closing duties, including restocking items and reconciling cash drawer.
- Promoted desserts, appetizers and specialty drinks.
Server
Dennys
Chandler, AZ
08.2015 - 02.2018
- Recorded orders and partnered with team members to efficiently serve food and beverages.
- I was an RP( shift lead) here as well. I counted drawers, did paperwork, helped with inventory and truck.
- Started as a hostess. I cashed people out and did cleaning.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Managed closing duties, including restocking items and reconciling cash drawer.
- Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Manager
Papa Johns
Maricopa, AZ
10.2012 - 03.2015
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Executed new training initiative to improve skills and develop leaders from within.
- Led employee performance reviews and discussed improvement strategies with each team member.
- Coached new team members on job tasks and performance strategies.
- Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
- Answered phones, counted drawers, closed, opened, prepped, was on the make-line, oven tending, inventory, customer service, and cashiering.
Education
Associate of Arts -
Central Arizona College
Maricopa, AZ05.2016
Skills
- Interpersonal skills
- Communicating with clients
- Resolving issues
- Cash Handling
- Positive and professional
- Effective customer upselling
- Exceptional customer service
Timeline
Server
Agaves Andrea Toth
03.2021 - Current
Server
Olive Garden
08.2018 - 07.2020
Server
Dennys
02.2018 - 02.2021
Server
Ten Pins Down
02.2018 - 07.2018
Server
Dennys
08.2015 - 02.2018
Manager
Papa Johns
10.2012 - 03.2015
Associate of Arts -
Central Arizona College