SAMANTHA POLICH
Uvalde,Texas
Summary
Dynamic leader with a proven track record at Skyway Entertainment (Broadway830), adept in operations management and strategic planning. Excelled in building motivated teams, enhancing performance, and fostering vendor relationships. Achieved significant sales growth through innovative menu development and meticulous inventory control. Skilled in leadership and problem resolution, consistently meeting goals with a focus on performance improvement.
Diligent with solid background in managing daily operations and driving team performance. Successfully led various projects
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
9
9
years of professional experience
Work History
General Manager
Skyway Entertainment (Broadway830)
02.2020 - Current
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Carefully interviewed, selected, trained, and supervised staff.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Launched new menu items to keep the offerings fresh and appealing, resulting in increased sales.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Purchased food and cultivated strong vendor relationships.
- Oversaw food preparation and monitored safety protocols.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Streamlined inventory management for optimal stock levels and reduced waste.
Auto Parts Delivery Driver
Self Employed
12.2015 - 12.2019
- Managed paperwork efficiently, keeping accurate records of all deliveries made during each shift.
- Enhanced delivery efficiency by mapping out optimal routes and adhering to strict schedules.
- Built strong relationships with customers through effective communication and timely deliveries.
- Troubleshot minor vehicle issues on the road, minimizing delays in reaching customers'' destinations.
- Reduced fuel costs by planning efficient routes and monitoring vehicle performance regularly.
- Conducted thorough inspections of vehicle before each shift, ensuring safety and reliability during deliveries.
- Inspected load security and checked for damages.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Operated light trucks to deliver loads as far as 100 miles from home location.
Education
High School Diploma -
Bob Jones University
Greenville, SC05-2009
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Time Management
- Training and coaching
- Training and Development
- Relationship Building
- Motivation
- Schedule Management
- Staff Motivation
- Labor Cost Controls
- Strategic Planning
- Performance Improvement
- Consistently meet goals
- Purchasing
COMPANY MVP 2022 AWARD
I was given MVP AWARD in recognition of my dedicated efforts to always provide best attitude, attention to detail,
willingness, and overall leadership by way of example
Timeline
General Manager
Skyway Entertainment (Broadway830)
02.2020 - Current
Auto Parts Delivery Driver
Self Employed
12.2015 - 12.2019
High School Diploma -
Bob Jones University
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