Samantha Porras
Fort Worth,TX
Summary
I am passionate about promoting lasting customer satisfaction by delivering quality service and support. Committed to bringing top- notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhance customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
FEMA
11.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Answered constant flow of customer calls with minimal wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Porter
AutoNation CDJR
09.2021 - 11.2022
- Improved dealership appearance by maintaining clean and organized car displays.
- Reduced customer wait times by quickly performing minor maintenance tasks, such as refueling and washing cars.
- Supported dealership operations through regular inventory checks, updating vehicle status, and moving cars as needed.
Sales Consultant
AutoNation CDJR
09.2020 - 09.2021
- Increased repeat business by establishing strong relationships with clients and maintaining regular followups.
- Conducted comprehensive needs assessments for clients to recommend suitable vehicles based on preferences, budget, and requirements.
- Collaborated with finance department to secure competitive financing options for customers, streamlining the purchasing process.
- Organized and managed test drives for potential buyers to facilitate informed decision making.
Restaurant Hostess
Malai Kitchen
08.2019 - 09.2020
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Education
BBA - Marketing, Spanish
University of North Texas
Denton, TX05.2022
Brand Management, Applied Marketing Problems, Business Policy, Spanish Writing for Mass Media Producers -
Associate of Arts - Business
Tarrant County College District
Fort Worth, TX05.2019
Skills
- Communication
- Strong Work Ethic
- Interpersonal Skills
- Time Management
- Sales Expertise
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
FEMA
11.2022 - Current
Porter
AutoNation CDJR
09.2021 - 11.2022
Sales Consultant
AutoNation CDJR
09.2020 - 09.2021
Restaurant Hostess
Malai Kitchen
08.2019 - 09.2020
BBA - Marketing, Spanish
University of North Texas
Brand Management, Applied Marketing Problems, Business Policy, Spanish Writing for Mass Media Producers -
Associate of Arts - Business
Tarrant County College District
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