Samantha Powers
Philadelphia,PA
Summary
Highly motivated professional with 4 years of customer service experience focusing in the music industry and is passionate about music and the fan experience.
Overview
6
6
years of professional experience
Work History
Fan Services Coordinator, Interscope Records
Universal Music Group
07.2022 - Current
- Managed large and small scale messaging requests from clients to customers to adhere to FTC compliance rules and regulations
- Operated as liaison between label representatives and customers-relaying problems regarding merchandise
- Keep track of trends regarding issues or complaints from customers and report to the label
Refund Analyst
Universal Music Group
05.2020 - Current
- Respond to customer concerns and questions regarding their refunds on daily basis.
- Refund customers orders in a timely manner
- Communicate with customer about ongoing issues or delays with their order(s)
Customer Service Representative
Universal Music Group
10.2019 - 05.2020
- Communicate and resolve customer inquiries in a timely and positive manner via Zendesk.
- Assist with orders, refunds and exchanges
- Report recurring issues to management in order to make the fan experience easy and enjoyable
- Respond to customers with empathy and a willingness to understand their problem(s) in order to increase likelihood of returning customers
Photography Assistant
John Kellar Photography
05.2018 - 08.2018
- Set up lighting and organized area for photography sessions.
- Selected and set up appropriate props, backdrops and lighting.
- Edited, toned, captioned and uploaded photographs for publication.
Education
Bachelor of Arts - Mass Communications
Bloomsburg University of Pennsylvania
Bloomsburg, PA05.2019
Skills
- Multitasking
- Problem-solving
- Organization
- Detail Oriented
- Time Management
- Mailchimp
- Zendesk
- Shopify
Timeline
Fan Services Coordinator, Interscope Records
Universal Music Group
07.2022 - Current
Refund Analyst
Universal Music Group
05.2020 - Current
Customer Service Representative
Universal Music Group
10.2019 - 05.2020
Photography Assistant
John Kellar Photography
05.2018 - 08.2018
Bachelor of Arts - Mass Communications
Bloomsburg University of Pennsylvania
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