Samantha Price
New York,NY
Summary
Dynamic IT professional with expertise in technical troubleshooting and IT infrastructure management. Known for effective incident resolution and fostering strong customer relationships, contributing to improved project outcomes and team performance.
Overview
8
8
years of professional experience
Work History
IT Technical Supervisor
Nagarro
New York, New York
08.2022 - Current
- Supervised IT team, enhancing project execution and service delivery outcomes.
- Collaborated with cross-functional teams to swiftly identify and resolve technical issues, minimizing downtime.
- Coordinated troubleshooting efforts for hardware and software incidents, ensuring rapid resolution for end-users.
- Mentored junior staff, providing guidance on technical tasks and problem-solving strategies.
- Addressed complex user issues by troubleshooting technical problems, ensuring prompt resolution. in a timely manner.
Customer Service Representative
Global Contact Service
Long Island City, New York
07.2018 - 05.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with inquiries and resolved issues efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Education
GED -
Brooklyn Adult Learning Center
Brooklyn11-2009
Skills
- Project management
- Incident management
- Team leadership
- Technical troubleshooting
- IT infrastructure
- Problem-solving abilities
Timeline
IT Technical Supervisor
Nagarro
08.2022 - Current
Customer Service Representative
Global Contact Service
07.2018 - 05.2022
GED -
Brooklyn Adult Learning Center