Travis Tessaro
Bismarck,ND
Summary
Skilled IT professional with proven expertise in overseeing technical operations and driving efficiency. Adept at team collaboration, resolving complex IT issues, and adapting to evolving project requirements. Strong proficiency in network management, cybersecurity, and systems integration. Known for reliability and delivering impactful results in high-pressure environments.
Experienced with technical oversight and system management in IT environments. Utilizes problem-solving skills to enhance system efficiency and reduce downtime. Strong understanding of team leadership and project management, ensuring smooth and effective IT operations.
IT professional with extensive experience in managing technical teams and optimizing IT infrastructure. Proven ability to implement efficient solutions and drive technical projects to completion. Reliable team player known for adaptability and delivering results in dynamic environments, with focus on system administration and network security.
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Overview
18
18
years of professional experience
1
1
Certification
Work History
IT Technical Supervisor
ACME Technical Installation
01.2019 - 12.2028
- Supervised IT operations, ensuring adherence to industry standards and best practices.
- Led troubleshooting efforts for complex technical issues, enhancing system reliability and performance.
- Managed team of technicians, providing mentorship and guidance to improve service delivery quality.
- Developed and implemented training programs for staff on new technologies and procedures.
- Streamlined incident response processes, reducing resolution times and increasing customer satisfaction.
- Collaborated with cross-functional teams to align IT strategies with business objectives.
- Conducted regular audits of IT systems, identifying areas for improvement and risk mitigation.
- Coordinated the deployment of new software applications while minimizing disruptions to daily operations.
IT Technician
Googleplex
New York, NY
01.2011 - 04.2018
- Diagnosed and resolved technical issues across hardware and software systems.
- Implemented network configurations and maintained system security protocols.
- Provided end-user support for diverse applications, ensuring optimal functionality.
- Collaborated with cross-functional teams to streamline IT operations and enhance service delivery.
- Developed troubleshooting guides to improve response time for common technical problems.
- Led initiatives to upgrade infrastructure, improving system performance and reliability.
- Mentored junior technicians in best practices for equipment maintenance and customer service skills.
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
Education
Bachelor of Science - Cyber Security
Harvard University
Cambridge, MA01-2016
Skills
- IT asset management
- Information security policies
- IT budgeting
- IT risk assessment
- Hardware maintenance
- Server management
- Network administration
- IT security management
- Cybersecurity best practices
- Disaster recovery planning
- IT infrastructure design
Certification
- CCIE - Cisco Certified Internetwork Expert
- NCLP10 - Novell Certified Linux Professional 10
Languages
Arabic
Limited Working
Timeline
IT Technical Supervisor
ACME Technical Installation
01.2019 - 12.2028
IT Technician
Googleplex
01.2011 - 04.2018
Bachelor of Science - Cyber Security
Harvard University