Isaac Estep
Carlsbad,CA
Summary
Organized professional with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record.
Overview
6
6
years of professional experience
Work History
Automotive Sales & Inventory / Used Car Technician
Cali Coast Autos
01.2022 - Current
- Improved customer satisfaction by providing thorough diagnostics and repair services for used vehicles.
- Enhanced overall workshop efficiency with proper time management and multitasking abilities.
- Increased sales of used cars by ensuring all vehicles met quality standards before being offered to customers.
- Streamlined the repair process, resulting in faster turnaround times for vehicle maintenance and repairs.
Construction Worker
Vista Construction
01.2021 - Current
- Enhanced project efficiency by coordinating with team members and managing resources effectively.
- Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
- Increased safety awareness through conducting regular training sessions for staff and implementing best practices on the job site.
- Improved client satisfaction by delivering high-quality workmanship consistently, following up on feedback, and addressing concerns promptly.
Assistant Store Manager
Cycle Gear
07.2022 - 01.2024
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
Key Holder / Sales Associate
Cycle Gear
11.2020 - 06.2022
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Strengthened team performance by conducting regular training sessions on product knowledge and sales techniques.
- Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
Automotive Sales Consultant
Integrity Auto Sales
09.2019 - 02.2020
- Boosted customer satisfaction by providing personalized consultations and vehicle recommendations.
- Increased dealership revenue through effective negotiation and closing techniques.
- Developed strong relationships with customers for repeat business and referrals.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
Sales Account Manager
EasyPay Finance
08.2018 - 09.2019
- Increased sales revenue by identifying and pursuing new business opportunities.
- Developed and maintained long-term relationships with key clients for sustained growth.
- Achieved higher client satisfaction ratings through consistent communication and problem resolution.
- Implemented effective sales strategies to expand market share within the assigned territory.
Inside Sales / Customer Service Representative
EasyPay Finance
01.2018 - 08.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Package Handler / Customer Service
UPS Store / HUB
09.2017 - 01.2018
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
Education
No Degree - Criminal Justice
Miracosta College
Oceanside, CAHigh School Diploma -
Rancho Buena Vista High School
Vista, CA06.2014
Skills
- Team-Oriented and Dependable
- Worksite Safety
- Persuasion Techniques
- Sales Presentations
- Building Rapport
- Goal-Oriented
- Sales strategy
- Material Transport
- Materials Loading
- Inventory Control
- Meeting Deadlines
- Merchandising Understanding
Timeline
Assistant Store Manager
Cycle Gear
07.2022 - 01.2024
Automotive Sales & Inventory / Used Car Technician
Cali Coast Autos
01.2022 - Current
Construction Worker
Vista Construction
01.2021 - Current
Key Holder / Sales Associate
Cycle Gear
11.2020 - 06.2022
Automotive Sales Consultant
Integrity Auto Sales
09.2019 - 02.2020
Sales Account Manager
EasyPay Finance
08.2018 - 09.2019
Inside Sales / Customer Service Representative
EasyPay Finance
01.2018 - 08.2018
Package Handler / Customer Service
UPS Store / HUB
09.2017 - 01.2018
No Degree - Criminal Justice
Miracosta College
High School Diploma -
Rancho Buena Vista High School
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