Samantha Quintanilla
Edinburg
Summary
Dynamic manager with a proven track record at Coldstone Creamery, excelling in team leadership and operations management. Enhanced financial performance through strategic cost reduction and revenue initiatives. Skilled in staff training and development, fostering a motivated workforce while ensuring exceptional customer service and compliance with health regulations.
Overview
4
4
years of professional experience
Work History
Manager
Coldstone Creamery
03.2022 - Current
- Developed employee schedules to maintain optimal staffing levels during peak hours.
- Monitored financial performance, identifying areas for cost reduction and revenue enhancement.
- Led team meetings to communicate goals, promote teamwork, and enhance morale.
- Ensured compliance with health regulations and company policies through regular audits.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Increased sales
- Maintained professional, organized, and safe environment for employees and patrons.
- Oversaw daily operations, ensuring high standards of customer service and product quality.
- Trained and mentored staff on operational procedures and best practices for efficiency.
- Implemented inventory management systems to optimize stock levels and reduce waste.
Education
Associate Degree in Secondary Education - Accounting
South Texas College
McAllen, TX05-2027
High School Diploma -
Robert Vela High School
Edinburg, TX06-2022
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Relationship building
- Operations management
Languages
Spanish
Native or Bilingual
Timeline
Manager
Coldstone Creamery
03.2022 - Current
Associate Degree in Secondary Education - Accounting
South Texas College
High School Diploma -
Robert Vela High School