Samantha Racine
New Bedford,MA
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Barista
The DOnut Factory
10.2023 - Current
- Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
- Controlled line and crowd with quick, efficient service.
- Used POS system to accurately enter orders and process payments.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Sales Associate
Cumberland Farms
10.2023 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Provided positive first impressions to welcome existing, new, and potential customers.
Cosmetologist
MTC Gadsden
09.2022 - 08.2023
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Developed loyal following of clients by providing high-quality services.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
Education
No Degree - General Studies
Bristol Community College
Fall River, MACettification - Medical Assisting/ Phlebotomy
The Salter School
New Bedford, MACosmetology Certification - Cosmetology Education
MTC Gadsden Cosmetology
Quincy, FL09.2022
Skills
- Attention to Detail
- Smoothie making
- Safe Food Handling
- Coordinating Orders
Certification
- Certified Medical Assistant
- Certified in Phlebotomy
Timeline
Barista
The DOnut Factory
10.2023 - Current
Sales Associate
Cumberland Farms
10.2023 - Current
Cosmetologist
MTC Gadsden
09.2022 - 08.2023
No Degree - General Studies
Bristol Community College
Cettification - Medical Assisting/ Phlebotomy
The Salter School
Cosmetology Certification - Cosmetology Education
MTC Gadsden Cosmetology
- Certified Medical Assistant
- Certified in Phlebotomy
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