Samantha Raetz
Oak Lawn,IL
Summary
Results-driven professional with extensive experience in the hospitality and real estate sectors. Skilled in strategic planning, negotiation, and fostering strong client relationships. Committed to delivering exceptional service and driving operational success.
Overview
19
19
years of professional experience
Work History
Bar and Restaurant Manager
Wonder Burger
Chicago, Illinois
12.2023 - Current
- Manage daily operations of the bar and restaurant to ensure seamless service delivery.
- Oversee staff scheduling and training to maintain high performance standards.
- Develop and implement inventory management strategies for food and beverage supplies.
- Ensure compliance with health and safety regulations throughout the establishment.
- Resolve customer complaints promptly to maintain satisfaction and loyalty.
- Monitor financial performance, and adjust strategies for operational efficiency.
- Manage the bar area, including ordering supplies, mixing drinks, and ensuring quality control measures.
- Maintain accurate records of financial transactions, such as cash receipts, credit card payments, and deposits.
- Develop and implement service standards, policies and procedures to ensure customer satisfaction.
Account Executive
Linx Security
Oak Lawn, Illinois
03.2021 - Current
- Manage daily emails, calls, and schedule site surveys, and service repairs.
- Strong organization and planning skills, with the ability to coordinate and prioritize multiple projects at all stages, and manage numerous documents and processes.
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Assist in drawing up proposals and project plans for large and small corporations, and gather product specifications on systems and products to present to clients.
- Manage payments for projects.
- Follow up with previous customers to ensure the company is providing them with top-notch service.
- Proficient in Microsoft 365: Word, Excel, Access, PowerPoint, QuickBooks, and Gmail.
Real Estate Broker
Coldwell Banker Residential
Oak Lawn, Illinois
03.2016 - Current
- Great knowledge of real estate concepts, contract language, land rights, and permits.
- Represent buyers, sellers, and renters of residential and commercial, developed and undeveloped properties.
- Advertise and show properties to potential buyers.
- Present and negotiate legal contracts.
- Guide clients from the beginning to the end of the home buying process.
- Research and analyze information related to who owns particular portions of land, and where jurisdictions begin and end.
- Open lines of communication between clients, attorneys, lenders, agents, home inspectors, and appraisers.
- Implement all company and state policies.
- Ability to read and interpret technical drawings, cartography, survey notes, contracts, aerial prints, property tax maps, utility, and engineering plans.
- Knowledge of practices related to lease and property management, as well as local, state, and federal regulations impacting real estate and construction activities, is necessary to ensure project compliance.
- Generated BPO reports for investment companies.
Owner/Investor
SWR Investments
Oak Lawn, Illinois
01.2012 - Current
- Knowledge and understanding of basic construction, land surveys, and practices.
- Develope strategic plans to optimize asset performance and growth potential.
- Oversee financial analysis and reporting to support informed decision-making.
- Implement innovative staging techniques to improve property appeal, leading to faster sales at or above market value.
- Oversee budgeting and financial management.
Server, Bartender, & Floor Manager
Palermo's 95th
Oak Lawn, Illinois
03.2008 - 10.2017
- Provided excellent customer service in a fast-paced dining environment.
- Processed payments and handled cash transactions efficiently.
- Collaborated with kitchen staff to ensure order accuracy and quality.
- Trained new team members on service standards and restaurant protocols.
- Managed inventory of supplies to ensure readiness for peak hours.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Masseuse
Self Employed Services
Oak Lawn, Illinois
04.2007 - 12.2012
- Maintained a clean, safe, and welcoming treatment environment for clients.
- Provided therapeutic massage services to clients for pain relief and relaxation.
- Utilized various massage techniques to address specific client concerns.
Education
Real Estate Certificate - Real Estate
Coldwell Banker Residential
Oak Brook, IL01-2016
Associate of Science - Massage Therapy
Olympia College
Burr Ridge01-2007
High School Diploma -
Oak Lawn Community High School
Oak Lawn, IL01-2005
Some College (No Degree) -
Moraine Valley Community College
Palos Hills, ILSkills
- Strong written and verbal skills to effectively establish productive working relationships with all employees
- Strong negotiator
- Strategic thinker
- Time management
- Fast learner
- Team leadership
- Operations management
- Detail oriented with strong math and analytical skills
- Willing to travel and ability to operate a vehicle
Timeline
Bar and Restaurant Manager
Wonder Burger
12.2023 - Current
Account Executive
Linx Security
03.2021 - Current
Real Estate Broker
Coldwell Banker Residential
03.2016 - Current
Owner/Investor
SWR Investments
01.2012 - Current
Server, Bartender, & Floor Manager
Palermo's 95th
03.2008 - 10.2017
Masseuse
Self Employed Services
04.2007 - 12.2012
Real Estate Certificate - Real Estate
Coldwell Banker Residential
Associate of Science - Massage Therapy
Olympia College
High School Diploma -
Oak Lawn Community High School
Some College (No Degree) -
Moraine Valley Community College