Samantha Rains
Moscow,ID
Summary
Personable and reliable worker who successfully reaches personal and business goals with extensive experience in customer service. Looking for a new role where I can apply my skills and also expand upon them.
Overview
8
8
years of professional experience
Work History
Server
Dennys Restaurant
Moscow, ID
11.2023 - Current
- Played a key role in the smooth opening of a new establishment and provided training to new servers
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods, while staying informed on specials, new menu items and promotions
- Ensured that each guest was served courteously, quickly, and efficiently
- Handled money transactions accurately while following company procedures for handling cash payments
- Provided exceptional service to high volume of daily customers
Super
Panhandle Cone and Coffee
Moscow, ID
07.2023 - 04.2024
- Successfully managed inventory of over 20 different flavors of ice cream, ensuring availability and freshness
- Served and assisted 50 customers proficiently with coffee and ice cream orders
- Maintained clean and sanitary work environment
- Assisted in daily and nightly cleaning tasks.
- Managed various types of transactions, including cash, card, and gift cards, using the square POS system.
Sales Associate
Eddie Bauer
Lewiston, ID
11.2022 - 07.2023
- Provided excellent customer service to assist clients in selecting the ideal products.
- Built strong relationships with customers while increasing the company’s customer base through credit card sign-ups and reward programs.
- Demonstrated understanding of company products, floor setup, guidelines, cleaning procedures, expectations, and values.
- Effectively communicate specials, daily updates, and any issues with managers and coworkers.
- Managed money, sales, online orders, backstock, and overall store appearance.
Guest Room Attendant
Xanterra South Rim LLC.
Grand Canyon, AZ
06.2022 - 11.2022
- Exceeded expectations in ensuring company standards were met for room cleanliness through tasks such as bed making, bathroom cleaning, dusting, and replenishing amenities.
- Maintain cleanliness inside and outside of lodges
- Communicated with Manager and Inspector about issues related to lost items, guest services, and concerns.
- Ensured the safekeeping of lodge and room keys
- Demonstrated commitment to sustainability by consistently applying established procedures.
- Demonstrated self-reliance in inspecting and turning in rooms to the front desk.
Server and Bartender
Strike and Spare
Lewiston, ID
05.2020 - 05.2022
- Form warm relationships with regular customers
- Operated POS systems to facilitate ordering, customer payments, and discount applications.
- Mastered extensive knowledge of available drinks and entrees to provide personalized recommendations
- Offered guidance on menu selections and suggestions for both food and beverages
- Kept work area tidy and well-stocked
- Sustained positive mindset for extended work hours.
Coach and Party Host
360 Gymnastics
Clarkston, WA
03.2016 - 05.2020
- Developed lesson plans targeting diverse abilities
- Coordinated parties according to customer and management specifications
- Directed all visitors to appropriate party destinations within the establishment
- Developed positive interactions with people across different age ranges
- Provided guidance to parents and children regarding understanding of gymnastics.
Education
High School Diploma -
Lewiston Senior High School
Lewiston, ID05.2020
Skills
- Communication
- Time Management and Scheduling
- Memorization
- Stress management
- Creativity
- Product knowledge
- Tactful
- Multi-tasking
- Attentive
- Customer service
References
- Jackie Richardson, Strike and Spare Manager, (208) 553 - 8948
- Ryan Fiske, 360 Gymnastics Owner, (208) 791 - 8055
- Haley Schist, Personal Reference, (623) 329 - 0255
Affiliations
- Photography
- Fashion
- Expansion upon interests such as, Cosmology, Anthropology, and Geoscience
Accomplishments
- WPMA scholarship, 2020-2021
- Presidential scholarship, 2020-2021
- Honors society, 2019-2020
- Deans List, 2020
- Best Laugh (Yearbook), 2015 and 2020
Timeline
Server
Dennys Restaurant
11.2023 - Current
Super
Panhandle Cone and Coffee
07.2023 - 04.2024
Sales Associate
Eddie Bauer
11.2022 - 07.2023
Guest Room Attendant
Xanterra South Rim LLC.
06.2022 - 11.2022
Server and Bartender
Strike and Spare
05.2020 - 05.2022
Coach and Party Host
360 Gymnastics
03.2016 - 05.2020
High School Diploma -
Lewiston Senior High School