Samantha Rasmussen
Shade of Beauty Aesthetics
Clinton,Utah
6
years of professional experience
I am a hard worker, I always show up, I am a team player, committed to my work, dedicated, I am honest and trust worthy, and you can always count on me.
Work History
Licensed Nail Technician
1 Year 1 Month- Provided exceptional nail care services, ensuring client satisfaction and comfort throughout appointments.
- Educated clients on nail health and maintenance, enhancing their overall experience and loyalty.
- Collaborated with team members to create a welcoming environment, promoting positive client interactions.
- Managed inventory of nail products, ensuring availability and quality control for services offered.
- Implemented sanitation protocols to maintain high standards of hygiene and safety in the salon.
- Developed customized nail designs based on client preferences, showcasing creativity and technical skill.
- Maintained a clean and sanitary work environment, ensuring compliance with state regulations and promoting client safety.
- Performed thorough consultations with new clients to assess their individual needs and preferences before beginning any procedures or treatment plans.
- Assisted in marketing efforts to increase salon visibility, participating in local events and maintaining an active presence on social media channels.
- Educated clients on proper nail care techniques, recommending appropriate at-home maintenance products for long-lasting results.
Customer Service Representative
3 Years 10 Months- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Created a new customer database by entering customer information into a database
- Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
- Resolved concerns with products or services to help with retention and drive sales.
- Worked on multiple teams with different departments and did special projects
Customer Service Representative
1 Year- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Recorded product or service failure complaints and notified appropriate departments.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Maintained financial accounts by processing customer adjustments.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Described product highlights and benefits to help guide purchasing decisions.
Factory worker
5 Months- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Wrapped pallets in shrink wrap prior to loading.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Checked packages and merchandise for damage and notified vendors.
- Confirmed accuracy, quality and quantity of materials received and listed on BOL.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles.
Education
License - Nail Technician
High School
Skills
Customer service
Communication skills
Time management
Computer literacy
Customer escalation
Timeline
Licensed Nail Technician
Shade of Beauty Aesthetics
2025.07 - CurrentRead More
Customer Service Representative
Byram Healthcare
2022.04 - 2026.02Read More
Customer Service Representative
Rotech Healthcare Inc.
2020.10 - 2021.10Read More
Factory worker
Amazon Warehouse
2020.05 - 2020.10Read More
Syracuse High Scool
High School
Read More
Davis Technical College
License from Nail Technician
Read More