Samantha Renaudette
Human Resource
Whitsett,NC
Summary
Personable Human Resource Specialist with solid background in talent acquisition, employee relations and performance management. Skilled in utilizing data and analytics to push strategic HR initiatives. Strong analytical skills and committed to implementing HR policies and procedures.
Overview
21
21
years of professional experience
Work History
Lead Human Resources Specialist
UNC Health Care - Aston Carter/ Agency
Morrisville, NC
11.2022 - Current
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently to complete all tasks within deadlines.
- Developed strong communication and organizational skills through working on group projects.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Make qualifications and eligibility determinations of prospective employees for job applicants.
- Verifying employment qualifications through independent background checks.
- Discussing recruitment needs with hiring managers
- Determine and address complicated hiring and placement problems
- Oversaw and managed the hiring process and assisted human resources.
- Analyzed and reported on employee turnover rates to determine root causes and make recommendations for improvement.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Developed and coordinated employee training programs to improve productivity and performance.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Dispatcher /Insurance Billing Specialist
CDS - Accentuate Staffing / Agency
Raleigh, NC
07.2019 - 09.2022
- Performed insurance verification, pre-certification and pre-authorization.
- Expedited payments by verifying accuracy and currency of vendor information.
- Reconciled codes against services rendered.
- Answered customer questions to maintain high satisfaction levels.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Answered customer requests with information about shipping information and status updates.
- Communicated with individuals within inbound call center setting to complete dispatch support for calls.
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
- Monitored changes in delivery schedule and communicated changes to customers.
- Responded immediately to emergencies by initiating outbound calls to emergency contacts.
- Reported delays, accidents or other traffic and transportation situations.
- Investigated and resolved customer and vendor issues to retain business.
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
Pharmacy Tech /HR Administration Support Assistant
DPS
Raleigh, NC
07.2018 - 01.2019
- Assist licensed pharmacists with the preparation and distribution of prescription medications
- Compounding elixirs or ointments consisting of a medication mixed into a base
- Manage areas of medicines supply like the dispensaries
- Ensure supplies are delivered accordingly
- Clean/sanitize production areas and equipment
- Good math and reading skills
- Administration Summary : Handle administrative matters including screening calls, managing calendars, planning new hire interviews, composing documents and organizing offices for efficiency
- Administration officials : > Faxing/ Coping/ Sending emails> Creating and filling out charts.> Preparing
- Pre- Approval & PAR’s salary packets
- Assisted with on boarding new employees> Organization >
- Proofreading / Understands grammar> Customer Service & Relations > Word processing & Typing >
- Time Management > Creating Spreadsheets
Pharmacy Technician
Central Regional Hospital-DHHS
Butner, NC
03.2012 - 07.2018
- Dispensed and delivered patient medications to patients throughout the hospital
- Worked closely with pharmacists and used medication input software to safely and accurately dispense medication
- Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner
- Accurately pulled medications from the shelves for Omnicell replenishment and delivered them to the various patient care areas
- Maintained proper compliance logs, including for refrigerator temperatures and IV hood maintenance
- Filled departmental requisitions and crash cart medication trays
- Maintained proper storage and security conditions for all drugs.
Operator
Sharaton Imperial Hotel
Durham, NC
10.2006 - 08.2007
- Answered department telephone calls within 2 rings, using correct salutations and telephone etiquette
- Processed credit card transactions during the checkout process
- Referred guests to local restaurants and recommended attractions in the area
- Processed guest payments for room charges, food and beverage charges and phone charges
- Greeted and registered guests and issued room keys
- Recommended top dining and entertainment options for guests in the Raleigh/Durham area
- Greeted all guests in a courteous and professional manner
- Knowledge of business practices and accountancy .Excellent communication skills, both written and verbal
- Brilliant record keeping and report making abilities
- Exceptional organizational and coordination abilities
- Capability to handle multiple responsibilities and tackle pressure situations
Operator / Sales / Customer
Target Stores
Raleigh, NC
04.2003 - 10.2006
- Answered customers' questions and addressed problems and complaints in person and via phone
- Helped customers select products that best fit their personal needs
- Maintained visually appealing and effective displays for the entire store
- Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment
- Offered direction and gave constructive feedback to motivate team members
- Built and maintained effective relationships with peers and upper management
Education
Associate of Arts -
Wake Technical Community College
Raleigh, NC2023
License To Minister
Charis Bible College
Raleigh, NC05.2017
High School Diploma -
Hillside High School
Durham, NC05.2006
Skills
- Recordkeeping and Documentation
- Verbal and Written Communication
- Relationship Building
- Prioritization and Organization
- Background Verification Skills
- Resolving Candidate Issues
- Problem-Solving Skills
- Customer Service
- Answering and Routing Calls
- Talent Acquisition
- Training and mentoring
- MS Office Skills, Excel, and Powerpoint
- Workforce Management & Consulting
- Candidate tracking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
All progress takes place outside the comfort zone.
Michael John Bobak
Timeline
Lead Human Resources Specialist
UNC Health Care - Aston Carter/ Agency
11.2022 - Current
Dispatcher /Insurance Billing Specialist
CDS - Accentuate Staffing / Agency
07.2019 - 09.2022
Pharmacy Tech /HR Administration Support Assistant
DPS
07.2018 - 01.2019
Pharmacy Technician
Central Regional Hospital-DHHS
03.2012 - 07.2018
Operator
Sharaton Imperial Hotel
10.2006 - 08.2007
Operator / Sales / Customer
Target Stores
04.2003 - 10.2006
Associate of Arts -
Wake Technical Community College
License To Minister
Charis Bible College
High School Diploma -
Hillside High School
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