Samantha Rhodes
Derby,CT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Day Program Manager
Ability Beyond
06.2022 - Current
- Recruited trained, and supervised a high-performing team of staff members committed to participant success.
- Increased participant satisfaction by creating diverse, engaging, and personalized daily activities.
- Improved staff efficiency and collaboration through regular communication, training, and support initiatives.
- Developed strong relationships with community partners to provide additional resources and opportunities for participants.
- Contributed to the successful accreditation of the program through diligent documentation and compliance efforts.
Assistant Career Development Program Manager
Ability Beyond
04.2021 - 06.2022
- Spearheaded innovative problem-solving techniques that addressed challenges head-on, resulting in effective resolution measures.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Coached team members on professional development opportunities, contributing to improved overall performance.
Employment Specialist
Ability Beyond
01.2020 - 04.2021
- Enhanced client employability by conducting thorough assessments and identifying individual strengths and weaknesses.
- Developed customized employment plans for clients, resulting in successful job placements and long-term career growth.
- Established strong relationships with local employers to match clients with suitable job opportunities.
- Provided ongoing support and guidance for clients during their job search, leading to increased confidence and motivation.
Life Skills Instructor
Ability Beyond
02.2019 - 01.2020
- Increased client engagement by utilizing interactive teaching methods, such as group activities, role-playing, and problem-solving exercises.
- Supported clients by modifying lesson content, providing individualized assistance, and implementing accommodations according to IP requirements.
- Managed program behavior effectively by implementing consistent expectations, maintaining clear communication with individuals served, and enforcing appropriate consequences when necessary.
Assistant Residential Program Manager
Ability Beyond
08.2018 - 02.2019
- Facilitated community integration opportunities for clients by coordinating events, outings, and volunteer experiences.
- Ensured compliance with state regulations by conducting regular audits of documentation and processes.
- Communicated regularly with guardians of residents, answering questions and addressing concerns.
Life Skills Instructor
Ability Beyond
03.2018 - 08.2018
- Served as a mentor to new Life Skills Instructors, sharing knowledge and providing guidance in the development of effective teaching strategies.
- Assisted clients in setting achievable personal goals related to their overall development, fostering a sense of accomplishment and self-efficacy.
- Empowered individuals served through comprehensive discussions on financial literacy topics such as budgeting, saving money, and responsible spending habits.
Assistant Retail Manager
Torrid
08.2016 - 03.2018
- Boosted customer satisfaction by implementing new sales strategies and optimizing the retail environment.
- Facilitated timely resolution of customer complaints, leading to high levels of customer loyalty and repeat business.
- Led a team of sales associates, providing ongoing training and performance feedback to ensure top-notch customer service.
Education
Bachelor of Arts - Sociology
University At Albany
Albany, NY05.2016
Skills
- Empathy and Compassion
- Goal Setting
- Employee Recruitment and Hiring
- Program Evaluation
- Policy Implementation
- Active Listening
Certification
- Medication Administration Certification, State of Connecticut DDS - December 2023
- CPR HS with AED, American Heart Association - November 2022
- Retail Customer Service and Sales Certificate, Norwalk Community College - May 2021
- National Certificate in Employment Services from the Association of Community Rehabilitation Educators, ACRE - May 2021
Timeline
Day Program Manager
Ability Beyond
06.2022 - Current
Assistant Career Development Program Manager
Ability Beyond
04.2021 - 06.2022
Employment Specialist
Ability Beyond
01.2020 - 04.2021
Life Skills Instructor
Ability Beyond
02.2019 - 01.2020
Assistant Residential Program Manager
Ability Beyond
08.2018 - 02.2019
Life Skills Instructor
Ability Beyond
03.2018 - 08.2018
Assistant Retail Manager
Torrid
08.2016 - 03.2018
Bachelor of Arts - Sociology
University At Albany
- Medication Administration Certification, State of Connecticut DDS - December 2023
- CPR HS with AED, American Heart Association - November 2022
- Retail Customer Service and Sales Certificate, Norwalk Community College - May 2021
- National Certificate in Employment Services from the Association of Community Rehabilitation Educators, ACRE - May 2021
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