Samantha Richardson
Redwood City,CA
Summary
Results-driven operations manager skilled in strategic planning and complex problem-solving. Enhanced inventory management processes and developed high-performing teams, consistently achieving improved customer satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
Manager in Training
Lush Fresh Handmade Cosmetics
11.2025 - Current
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Led team training sessions to enhance service delivery and improve client satisfaction.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Sales and Services Manager
Sephora
09.2023 - 11.2024
- Implemented new training programs focused on enhancing team performance and efficiency.
- Developed a high-performing sales team of 45+ individuals through effective coaching, coordinating, mentoring, and performance management.
- Enhanced customer satisfaction rates by delivering exceptional service and promptly addressing concerns. Utilizing NPS satisfaction scores, our store achieved and held over 90% for extended periods
- Championed a customer-centric culture within the organization, fostering a positive work environment that prioritized client satisfaction.
Operations Manager
Sephora
04.2021 - 09.2023
- Streamlined inventory management processes, enhancing stock accuracy and reducing discrepancies.
- Led team training initiatives, improving operational efficiency and employee engagement. Was able to consistently maintain under a 12 hour turnaround time for shipment of 300 + boxes
- Implemented standard operating procedures, ensuring compliance with company policies and industry regulations.
- Managed budgets effectively, consistently and delivering projects on-time
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Sales Lead
Janie and Jack
11.2020 - 04.2021
- Analyzed sales data to identify trends and adjust strategies for improved performance.
- Cultivated strong customer relationships, resulting in increased repeat business and referrals.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Empowered sales team with data-driven insights, facilitating informed decision-making.
Omni Expert
Gap
04.2019 - 11.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Developed training materials for new hires, promoting knowledge of logistics best practices.
- Provided training for 20+ employees on new and developing OMNI channels, fostered development opportunities for employees within the logistics department, creating a culture of growth and continuous learning.
Skills
- Staff training and development
- Team leadership
- Retail operations management
- Strategic planning
- Supply chain logistics
- Customer service
- Complex Problem-solving
- Documentation and reporting
Timeline
Manager in Training
Lush Fresh Handmade Cosmetics
11.2025 - Current
Sales and Services Manager
Sephora
09.2023 - 11.2024
Operations Manager
Sephora
04.2021 - 09.2023
Sales Lead
Janie and Jack
11.2020 - 04.2021
Omni Expert
Gap
04.2019 - 11.2020