Samantha Riojas
San Antonio,TX
Summary
Dynamic professional with extensive experience in managing high-volume operations and delivering exceptional customer service. Expertise in training teams, resolving operational challenges, and maintaining compliance with standards. Aiming to leverage strong organizational and multitasking skills in a Medical Office or Administrative role to enhance patient and staff support.
Overview
16
16
years of professional experience
Work History
Manager
Whataburger
San Antonio, USA
06.2023 - Current
- Managed daily operations and supervised employees in high-volume environment to ensure smooth workflow.
- Resolved operational and customer service issues promptly to sustain efficient workflow.
- Trained and mentored team members in customer service, safety, and company procedures to enhance team readiness.
- Trained and mentored team members on customer service, safety, and company procedures.
- Managed inventory, cash handling, and daily operational reports.
- Ensured compliance with company policies, food safety, and cleanliness standards.
Outbound Picker
Amazon
San Antonio, USA
10.2021 - 01.2023
- Picked products from designated locations and transferred to appropriate areas for timely processing.
- Selected products and items from shelves and pallets for customer orders.
- Fulfilled orders efficiently to meet customer expectations.
- Minimized product damage by selecting items carefully.
- Ensured work areas were clean and organized to support efficient operations and reduce hazards.
- Picked up heavy objects using proper lifting techniques to avoid personal injury.
- Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunction.
- Read orders to obtain item numbers and located merchandise in bins and in shelves.
Outbound Picker
Amazon
San Antonio, USA
01.2022 - 02.2022
- Pulled items weighing up to 49 lb off carts and placed on correct shelves to support efficient order fulfillment.
- Sorted products onto appropriate shelves daily using handheld scanners to ensure accurate inventory placement.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate departments.
- Removed debris from work area to enhance safety. and emptied carts from work area to maintain safety and improve workflow.
- Reviewed work orders thoroughly before starting tasks to ensure accuracy. changing work orders before starting the task.
Medical Office Assistant
Nix Medical Center
San Antonio, Texas
03.2011 - 12.2019
- Verified insurance eligibility, ensuring accurate patient records for seamless billing and care continuity.
- Scheduled appointments and coordinated provider calendars to optimize office workflow.
- Greeted patients, providing professional and compassionate customer service to enhance patient experience.
Education
Social Work - Pursuing a degree in social work
San Antonio College
San Antonio01-2026
Highschool Diploma -
SA Leadership Academy
San Antonio, Tx01-2012
Skills
- Team supervision
- Employee training
- Operational efficiency
- Problem solving
- Appointment coordination
- Front desk operations
- Patient support
- Administrative assistance
- Data management
- Document filing
- Office organization
- Financial reporting
- Stock management
- Safety compliance
- Task prioritization
- Office proficiency
- Attention to detail
- Email communication
- Confidential communication
Timeline
Manager
Whataburger
06.2023 - Current
Outbound Picker
Amazon
01.2022 - 02.2022
Outbound Picker
Amazon
10.2021 - 01.2023
Medical Office Assistant
Nix Medical Center
03.2011 - 12.2019
Social Work - Pursuing a degree in social work
San Antonio College
Highschool Diploma -
SA Leadership Academy