Samantha Ritschke
Bath & Body Works Inc.
Watertown
4
years of professional experience
Highly reliable and detail-oriented professional with a Bachelor's degree in Criminal Justice and a concentration in Forensic Science. Offers hands-on experience in laboratory, administrative, and customer-focused environments, supported by strong communication, problem-solving, and time management skills. Dedicated and compassionate with a proven ability to work independently, manage multiple priorities, and maintain accuracy when handling sensitive information and complex tasks.
Work History
Funeral Home Support Specialist
7 Months- Familiarity with multi-line phone systems.
- Ability to multitask efficiently with 3 monitors and various database systems.
- Demonstrated ability to multitask efficiently in a fast-paced environment with excellent time management skills.
- Office experience with strong organizational skills and attention to detail.
- Handled sensitive information with life insurance policies and providing correct information.
- Strong communication skills with professional phone etiquette, applying empathy and kindness when needed.
- Navigate systems such as ID3, Webex, and Cisco Call Center.
- Take multiple calls per day, assisting with funeral home representatives, regional managers, and customers.
- Collaborate with other departments and representatives to best assist the caller's needs.
- Strong multitasking skills noting each call, quoting death benefits, pulling reports, sending claim forms, and other requests.
Sales Associate
1 Year 8 Months- Assisted customers with product selection and provided exceptional service to enhance shopping experience.
- Maintained knowledge of current promotions and sales to effectively communicate offerings to customers.
- Executed daily merchandising standards to create visually appealing displays that drive sales.
- Collaborated with team members to achieve store goals and improve overall performance metrics.
- Monitored inventory levels and conducted stock replenishment to maintain optimal product availability.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
LTE Analyst
8 Months- Assisted in the development of standard operating procedures for laboratory processes.
- Collaborated with team members to establish best practices for the scanning process, increasing overall productivity.
- Minimized errors through careful attention to detail during the document preparation process prior to scanning.
- Gathered, sorted, and scanned documents to enter into BEAST LIMS software system.
- Maintained high accuracy levels with thorough quality checks on scanned documents.
- Enhanced scanning efficiency by implementing an optimized workflow, reducing processing time.
- Managed sensitive documents with confidentiality and discretion, adhering to company policies and regulations.
- Prepared case files for long-term storage at the State Records Center.
- Documented specific case information in Excel spreadsheets.
Waitress
1 Year 11 Months- Delivered exceptional customer service in high-volume, fast-paced environment.
- Managed daily cash handling and maintained accurate transaction records.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Resolved customer inquiries and complaints to enhance dining experience.
- Implemented menu changes based on seasonal ingredients and customer feedback.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Security/Switchboard Operator
8 Months- Operated multi-line phone system to efficiently manage incoming calls and inquiries.
- Provided exceptional customer service by addressing guest needs and directing them to appropriate departments.
- Coordinated messages for staff, ensuring timely delivery of important information between departments.
- Assisted in training new operators on call management protocols and customer interaction techniques.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written, including daily patrol reports and incidents.
- Ensured exhibit safety by implementing proper security measures and protocols.
- Implemented safety and security measures with guests and other employees.
- Patrolled in various weather conditions including thunderstorms, blizzards, and heatwaves.
- Accessed video footage to monitor guests throughout the park, authorized entrance of all vehicles, and ability to open and close gates in the park.
- Issued refunds, assist in purchasing tickets, and eagerly answered any customer questions.
Student Worker- Anatomical Gift Registry
2 Years 1 Month- Maintained tidy and organized environment to comply with cleanliness standards.
- Demonstrated strong problem-solving abilities when faced with unexpected challenges during event coordination or daily tasks.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Assisted professors with moving cadavers for the student lab.
- Used proper PPE protection when preparing individuals for embalming and collecting blood samples.
- Used proper cleaning techniques when cleaning humidors and various lab instruments.
- Demonstrated empathy when communicating with body donor's families.
Education
Bachelor of Science - Criminal Justice
- Study Abroad: San Jose, Costa Rica, Multi-Discipline Semester
- Study Abroad: Stellenbosch, South Africa, Travel Photography
- St. Michaelis Endowed Scholarship Recipient
- Global Outreach Scholarship Recipient
Skills
Multi-tasking
Anatomical knowledge
Strong attention to detail
Independence / Self - motivated
Adaptability
Empathetic
File and recordkeeping
Positive attitude
Teamwork and collaboration
Time management
Fast learner
Timeline
Funeral Home Support Specialist
NGL Insurance
11.2025 - CurrentRead More
LTE Analyst
Wisconsin State Crime Lab
02.2025 - 10.2025Read More
Sales Associate
Bath & Body Works Inc.
10.2024 - CurrentRead More
Security/Switchboard Operator
Milwaukee County Zoo
07.2024 - 03.2025Read More
Waitress
Point After Pub & Grille
07.2023 - 06.2025Read More
Student Worker- Anatomical Gift Registry
Medical College of Wisconsin
09.2022 - 10.2024Read More
Wisconsin Lutheran College
Bachelor of Science from Criminal Justice
Read More