Samantha Ritzer
New York,NY
Summary
Results-driven operations and project coordination professional with extensive experience managing cross-functional workflows within fast-paced apparel environments. Skilled in project tracking, operational documentation, vendor communication, quality control, and executive-level reporting. Thrives in dynamic roles that require adaptability, organization, and collaboration across multiple departments. Recognized for creating structure within high-volume environments, improving workflows, and managing competing priorities with professionalism and attention to detail.
Overview
8
8
years of professional experience
Work History
Operations Manager – Import Production & Technical Design
BCI BRANDS
07.2024 - Current
- Coordinate cross-functional workflows between Production, Sales, Logistics, Customer Operations, Technical Design, and Merchandising teams to maintain project timelines and operational efficiency.
- Develop and implement SOPs and process improvements to support department-wide organization and workflow consistency.
- Prepare detailed reports, production updates, and operational documentation for executive meetings with the COO, VP of Import Production, Sales Executives, and Design leadership.
- Manage high-volume sample tracking and production coordination using Exenta ERP/PLM systems.
- Monitor production orders, identify potential delays, and proactively communicate solutions to internal teams and overseas vendors.
- Lead daily prioritization of fittings, approvals, and sample reviews according to shipping and cancellation deadlines.
- Serve as a primary point of communication between internal departments, factories, warehouses, and external partners.
- Train and onboard new team members while delegating and managing departmental responsibilities efficiently.
- Travel to East and West Coast warehouse locations to conduct inspections and support operational initiatives.
Quality Assurance / Technical Design
BCI BRANDS
08.2023 - 07.2024
- Managed sample tracking from pre-production through final approval while ensuring timeline adherence and quality standards.
- Collaborated daily with Design, Production, Sales, Fabric, and Technical Design teams to support product development initiatives.
- Created detailed fit comments, quality reports, and corrective action documentation for overseas factories.
- Identified production and quality concerns, holding orders for executive review when necessary.
- Coordinated logistics for stock samples, expedited shipments, and warehouse communication to support timely delivery.
- Maintained visibility across the entire sample lifecycle from first fit through stock review.
- Organized reference libraries, tracked approvals, and maintained detailed operational documentation.
- Supported cross-functional communication and issue resolution in a fast-paced, high-volume environment overseeing 27 divisions.
Product Development / Production Coordinator
Preview Textile Group
09.2018 - 07.2023
- Managed product development processes from concept through final production while maintaining timelines and quality standards.
- Coordinated directly with overseas manufacturers and customers regarding production status, approvals, and technical requirements.
- Maintained Time & Action calendars, project trackers, and production documentation to ensure smooth workflow execution.
- Reviewed lab dips, strike-offs, trims, samples, and production submissions prior to customer approval.
- Maintained accurate inventory records, supplier communications, and ETA tracking for domestic and international production.
- Served as a key liaison between production teams, vendors, and customers to resolve issues and maintain operational continuity.
- Ensured all projects adhered to margin requirements, quality standards, and production deadlines.
Education
Bachelor of Science - Nonprofit Management
05.2027
International Business
Southern New Hampshire University
Hooksett, NH05.2018
Skills
- Project Coordination & Operations
- Cross-Functional Collaboration
- Workflow & Process Improvement
- Executive Reporting & Documentation
- Calendar & Timeline Management
- Vendor & Stakeholder Communication
- Event & Meeting Coordination
- SOP Development & Implementation
- Quality Assurance & Product Development
- Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, Teams)
- ERP/PLM Systems (Exenta)
- Data & File Management
- Training & Onboarding
- Problem Solving & Multitasking
Additional Information
- Experienced working in high-volume, deadline-driven environments with multiple concurrent projects.
- Strong written and verbal communication skills with experience drafting reports, operational updates, and cross-departmental correspondence.
- Comfortable learning new technologies, systems, and operational platforms quickly.
- Passionate about operations, organizational efficiency, and collaborative project coordination.
Timeline
Operations Manager – Import Production & Technical Design
BCI BRANDS
07.2024 - Current
Quality Assurance / Technical Design
BCI BRANDS
08.2023 - 07.2024
Product Development / Production Coordinator
Preview Textile Group
09.2018 - 07.2023
Bachelor of Science - Nonprofit Management
International Business
Southern New Hampshire University