SAMANTHA ROBERTS
Streetsboro,Ohio
Overview
11
11
years of professional experience
Work History
Customer Service/Sales associate
Blade-Tech Holsters
Streetsboro, Ohio
06.2023 - Current
- Supported multiple roles across the department to maintain service levels during peak demand and coverage gaps.
- Identified new ways to contribute to company goals by proactively suggesting process improvements.
- Resolved incoming issues with timely, solution-oriented responses to enhance customer satisfaction.
- Maintained in-depth knowledge of the full product line to accurately recommend solutions and upsell when appropriate.
- Prioritized and managed inbound calls to efficiently clear the customer queue.
- Entered purchase orders accurately and guided customers through order and payment steps.
- Scheduled shipments and processed payments to ensure on-time delivery.
- Entered government and reseller applications, assigning accurate pricing tiers.
- Coordinated government bids and competitive pricing requests to support sales opportunities.
Office Manager
HealthSource Chiropractic
Madison, Al
10.2022 - 04.2023
- Delivered responsive front-desk support to guide patients, manage phones, and maintain a professional experience.
- Verified patient paperwork and insurance benefits to support accurate treatment plans and billing.
- Prepared daily team priorities and responsibilities to keep the office running smoothly.
- Conducted outreach to local businesses to schedule Stress Break events and promote services.
- Managed office payables and digital records by paying bills on time and scanning receipts.
- Submitted claims and bills to insurance carriers, ensuring correct diagnostic codes on superbills.
- Posted payments to the bank account and executed opening and closing procedures for the office.
Real Estate Agent
Keller Williams for Bowen Realestate Group
Sneads Ferry, NC
02.2020 - Current
- Applied real estate training to represent buyers and renters, preparing offers and required documentation.
- Completed agreements and disclosures (e.g., Offers to Purchase, Buyer Agency Agreements, Property Disclosures, Lead-Based Paint disclosures, and related addendums) with accuracy.
- Coordinated pre-approvals, inspections, insurance quotes, and closings to ensure smooth transactions.
- Conducted in-person and video property showings and maintained clear communication on property conditions.
- Managed schedules for showings, walkthroughs, and appointments to meet client timelines.
- Advised clients on location-specific considerations, including insurance and local guidelines.
- Maintained organized files to prevent errors and used problem-solving to address transaction issues.
- Completed annual continuing education to strengthen knowledge and service quality.
ISA/ Lead Organiser
Bowen Real Estate Group
Sneads Ferry, NC
05.2019 - 02.2020
- Analyzed lead-generation system activity to track property views and engagement for each prospect.
- Entered and organized client data to keep records accurate and actionable for the sales team.
- Partnered with the Team Lead to qualify HOT/POTENTIAL/COLD leads and prioritize follow-up.
- Conducted outreach calls to assess interest and schedule property showings.
- Researched properties and prepared to address client questions, improving decision readiness.
- Used time management to coordinate prospect appointments efficiently.
Front Desk Receptionist/ Billing and Coding
DR. Bratt Shaw
Fairlawn, OH
08.2017 - 04.2019
- Managed high-volume calls and scheduling to keep providers on time and patients informed.
- Applied de-escalation techniques to calmly assist distressed callers and involve authorities when necessary for safety.
- Performed billing and coding using spreadsheets, ensuring accuracy in patient accounts.
- Arranged payment plans and coordinated with pharmacies regarding medication status and refills.
Customer Service Representative/Cash Office
Dave's Grocery Store
Garfield Heights
11.2016 - 10.2017
- Greeted and assisted customers with clear, courteous communication to ensure a positive shopping experience.
- Processed transactions accurately, including Western Union money orders and Ohio Lottery sales.
- Handled phone inquiries professionally and promoted relevant products and services.
- Resolved issues with a detail-oriented approach to support service quality in busy conditions.
- Utilized modern POS and related technologies; thanked customers to encourage loyalty.
Manager
Tiffany's Pizza
Garfield Heights
05.2015 - 01.2017
- Led daily operations, including opening/closing, scheduling, inventory, payroll, and crew training.
- Enforced quality standards for all menu items and ensured compliance with promotions.
- Managed phones, to-go orders, cash handling, and register operations with accuracy.
- Delivered friendly, efficient service and maintained clean dining and kitchen areas to enhance guest experience.
Timeline
Customer Service/Sales associate
Blade-Tech Holsters
06.2023 - Current
Office Manager
HealthSource Chiropractic
10.2022 - 04.2023
Real Estate Agent
Keller Williams for Bowen Realestate Group
02.2020 - Current
ISA/ Lead Organiser
Bowen Real Estate Group
05.2019 - 02.2020
Front Desk Receptionist/ Billing and Coding
DR. Bratt Shaw
08.2017 - 04.2019
Customer Service Representative/Cash Office
Dave's Grocery Store
11.2016 - 10.2017
Manager
Tiffany's Pizza
05.2015 - 01.2017