Samantha Robertson
Radford,VA
Summary
Proven to excel in high-pressure environments, I leveraged critical thinking and exceptional customer service skills throughout all my jobs to enhance product desirability and sales. My ability to foster positive customer interactions and drive efficiency, while mastering inventory management at Radford Coffee Company, showcases my commitment to exceeding employer expectations.
Overview
5
5
years of professional experience
Work History
General Merchandise Stocker
Target
Christiansburg, VA
12.2023 - Current
- Unloaded arriving product stock and moved to store display areas.
- Changed sales floor signs to show current pricing and support product promotions.
- Checked and pulled defective or expired products from shelves.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
- Checked packages and merchandise for damage and notified vendors.
Barista
Radford Coffee Company
Radford, VA
02.2021 - 01.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Was in charge of inventory, making new recipes creating menu items, making all the syrups for the coffees.
Cashier
Panera Bread
Blacksburg, VA
04.2019 - 02.2021
- Trained all new employees on register and barista station
- Continued working over lockdown, and was always open to changes
- Always went in with a smile and great attitude
- Worked great under pressure
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Associates - Business Administration
New River Community College
Dublin, VA05.2022
Skills
- Customer service
- Communication
- Eager to learn and improve
- Always brings positivity
- Does the job to it’s fullest and strives to go beyond
- Works well under pressure
- Critical thinking
Community Service
Worked at the daycare at Dwelling Place in christiansburg for community service required for New River Community college, from 2020-2022
Timeline
General Merchandise Stocker
Target
12.2023 - Current
Barista
Radford Coffee Company
02.2021 - 01.2024
Cashier
Panera Bread
04.2019 - 02.2021
Associates - Business Administration
New River Community College