Samantha Robinson
Wichita
Summary
Knowledgeable and professional with strong background in customer service and communication. Adept at resolving issues efficiently and maintaining customer satisfaction. Strong team collaborator with focus on achieving results and adapting to changing needs. Dependable and results-oriented with passion for delivering quality service.
Overview
10
10
years of professional experience
Work History
Call Center Agent
USPS
10.2021 - Current
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing complaints and submitting inquiries/requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
Window Clerk
USPS
07.2021 - 10.2021
- Resolved customer complaints or issues promptly and professionally, prioritizing customer satisfaction.
- Contributed to a reduction in wait times by working cooperatively with fellow clerks during peak periods.
- Assisted customers with postage purchases, maintaining a high level of product knowledge to provide accurate information.
PSE Clerk
USPS
10.2020 - 07.2021
- Facilitated timely delivery of packages by ensuring proper labeling and placement within designated sorting bins according to postal codes.
- Maintained accurate records of mail volume processed, ensuring streamlined operations and timely delivery.
- Loaded and unloaded shipping containers and vehicles.
- Recognized potential security risks related to suspicious packages and followed proper protocols to ensure safety.
Bridal Consultant/Stylist
David'/s Bridal
03.2020 - 10.2020
- Assisted brides in selecting the perfect gown by carefully listening to their preferences and offering expert advice based on personal and wedding details.
- Demonstrated excellent problem-solving skills when brides were unsure about preferences and style options.
- Provided emotional support for stressed brides throughout their wedding planning journey.
- Educated brides on proper gown care, fitting procedures, and alterations timelines to set realistic expectations and avoid last-minute stressors.
Waitress
Old Spaghetti Factory
09.2019 - 06.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
CNA
St Luke Living Center
01.2019 - 08.2019
- Assisted residents with activities of daily living and took care of all of their needs
- Responded to patient alarms and needs-assessment requests to identify course of treatment
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
- Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination
- Facilitated activities, including personal hygiene management, feeding and ambulation
CNA
Parkside HomesInc
12.2017 - 11.2018
- Provided outstanding CNA service to new and long-standing residents by attending closely to concerns and developing solutions
- Assisted with activities of daily living such as bathing, dressing, toileting and exercising
- Cleaned and sterilized types of equipment to reduce risk of patient infection and contamination
- Responded to patient alarms and needs-assessment requests to identify course of treatment
Sandwich Artist
Subway
10.2016 - 07.2017
- Delivered superior customer service focused on quality and meeting customer needs quickly and efficiently
- Organized food preparation stations and replenished supplies to maximize efficiency
- Prepared food items such as deli and hot sandwiches to meet customer specifications
- Maintained clean, well-organized and properly sanitized front counter area to greet customers
Veterinary Assistant
Animal Health Center
06.2015 - 08.2016
- Supervised waiting area, mopped floors, and rearranged magazines to maintain office
- Offered every owner exceptional customer service and support, as well as top-notch care to each animal
- Walked dogs of varying sizes at one time while enforcing each dog’s good behavior and walking manners
- Unloaded and organized supplies and product inventory to maximize team efficiency
Education
High School Diploma -
Marion High School
Marion, KSAssociate's Degree - Liberal Arts
Butler Community College
5000 Building, 715 E 13th St, Andover, KS 6700205-2020
Skills
- Problem Solving
- Calm and level-headed
- Communication - both written and verbal
- Active listening
- Customer service and sales
- Computer literate
- Leadership
- Strong collaborative skills
- Time management
Timeline
Call Center Agent
USPS
10.2021 - Current
Window Clerk
USPS
07.2021 - 10.2021
PSE Clerk
USPS
10.2020 - 07.2021
Bridal Consultant/Stylist
David'/s Bridal
03.2020 - 10.2020
Waitress
Old Spaghetti Factory
09.2019 - 06.2020
CNA
St Luke Living Center
01.2019 - 08.2019
CNA
Parkside HomesInc
12.2017 - 11.2018
Sandwich Artist
Subway
10.2016 - 07.2017
Veterinary Assistant
Animal Health Center
06.2015 - 08.2016
High School Diploma -
Marion High School
Associate's Degree - Liberal Arts
Butler Community College
Similar Profiles
Jocelyn ParksJocelyn Parks
Clerk at USPSClerk at USPS
Ryan Leigh-Ann WheelerRyan Leigh-Ann Wheeler
City Letter Carrier at USPSCity Letter Carrier at USPS
Sol M. EloseguiSol M. Elosegui
City Carrier, Shop Steward, and Trainer at USPSCity Carrier, Shop Steward, and Trainer at USPS
Jose CastroJose Castro
Mail Carrier at USPSMail Carrier at USPS
Thang BuiThang Bui
CNC Machinist at Aerotech EngineeringCNC Machinist at Aerotech Engineering