Samantha Rodney
Patchogue,NY
Summary
Detail-oriented professional with experience in delivery and administrative roles. Known for exceptional time management and problem-solving skills, consistently achieving on-time deliveries and enhancing customer relationships. Aiming to leverage these strengths to support organizational success.
Personable and dependable with upbeat approach. Understands route planning and time management and possesses basic vehicle maintenance skills. Aims to ensure timely and accurate deliveries, contributing to customer satisfaction and operational efficiency.
Offering reliable and organized approach, eager to learn and develop in fast-paced delivery environment. Delivers ability to quickly understand route optimization and basic vehicle maintenance. Ready to use and develop communication and organizational skills.
Overview
4
4
years of professional experience
Work History
Delivery Driver
Uber Eats
Smithfield, NC
04.2022 - Current
- Delivered food orders promptly, ensuring customer satisfaction and adherence to safety protocols.
- Navigated optimal routes using GPS technology to enhance delivery efficiency.
- Managed order accuracy by verifying items prior to delivery, reducing errors.
- Communicated effectively with customers regarding delivery status and changes.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Verified accuracy of all deliveries against order forms.
- Expedited deliveries to meet customer deadlines and requirements.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
Business Administrative Assistant
Acutis Diagnostics
Hicksville, NY
09.2023 - 01.2026
- Managed scheduling and coordination of meetings for cross-functional teams.
- Maintained accurate records using electronic filing systems, ensuring data integrity and accessibility.
- Facilitated communication between departments to support project alignment and resource allocation.
- Maintained accurate financial records by processing invoices, expense reports, and budgets in a timely manner.
- Provided exceptional customer service to clients by addressing inquiries promptly and professionally via phone calls or emails.
- Managed sensitive information discreetly while adhering strictly to confidentiality protocols.
- Served as a liaison between departments for improved communication and collaboration on projects.
- Ensured compliance with company policies and procedures by maintaining up-to-date knowledge of relevant regulations.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Performed research to collect and record industry data.
Wait Staff Member
Waffle House
Smithfield, NC
02.2023 - 08.2023
- Delivered exceptional customer service in high-volume environment, ensuring guest satisfaction and repeat business.
- Processed orders accurately using point-of-sale system, enhancing efficiency during peak hours.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery to customers.
- Trained new team members on operational procedures and customer service standards, promoting teamwork and consistency.
- Maintained cleanliness of dining area, complying with health regulations and enhancing overall restaurant ambiance.
- Resolved customer complaints swiftly, improving guest experience and fostering positive relationships with patrons.
- Adapted to changing schedules and duties, demonstrating flexibility in a fast-paced work environment.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
- Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.
- Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Created appealing table settings and dining room layouts for special occasions and events.
- Helped maintain inventory levels by accurately recording stock usage and communicating needs to management.
- Promptly addressed customer complaints or issues, resulting in increased guest satisfaction rates.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Inspected dishes and utensils for cleanliness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Education
High School Diploma -
Continental Academy
Miami, FLSkills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Dependable and reliable
- Punctual and reliable
- Problem-solving
- Time management skills
- GPS and route planning
- GPS navigation
- Order picking and processing
- Complex Problem-solving
- Documentation and reporting
- Inventory management
- Database management
- Multitasking and organization
- Clear communication
- Adaptability and flexibility
- Verbal and written communication
- Customer interaction
- Record keeping
- Physical stamina
- Delivery logging
Timeline
Business Administrative Assistant
Acutis Diagnostics
09.2023 - 01.2026
Wait Staff Member
Waffle House
02.2023 - 08.2023
Delivery Driver
Uber Eats
04.2022 - Current
High School Diploma -
Continental Academy