Samantha Rodriguez
San Antonio,TX
Summary
Attentive and focused healthcare professional offering 80 hours of hands-on experience in clinical and nursing home environments. Successful in quickly building rapport with patients and families. Highly proficient in patient care, assessments, medication administration and health education. Goal-oriented team leader dedicated to meeting team performance objectives and achieving set targets. Offering 5 years of extensive leadership experience at Whataburger. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Overview
8
8
years of professional experience
Work History
Team Leader Manager
Whataburger
08.2019 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Coached team members in techniques necessary to complete job tasks.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
Childcare Provider
Bethel Church
08.2015 - 11.2019
- Developed age-appropriate activities and crafts to engage children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Assisted in potty training and other daily hygiene activities to support child development.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Worked with children to develop good cognitive, physical and language skills.
- Introduced children to educational games and activities to boost learning.
- Provided emotional support and guidance to children during difficult times.
Customer Service Champion
Taco Bell
08.2017 - 01.2018
- Greeted customers, answered questions and took orders.
- Kept accurate register and dropped excess cash into safe at regular intervals.
- Maintained counter areas in neat and clean fashion.
- Input food and drink orders into system, documented special requests and processed payments.
- Helped drive positive customer experience by building relationships, exhibiting empathy and providing solutions to needs.
- Completed milkshakes and ice cream desserts for customers.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Accurately operated cash register to process customer payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Education
Licensed Vocational Nursing Certificate - Nursing
St. Philip's College
San Antonio, TX08.2023
High School Diploma -
Temple High School
Temple, TX06.2019
Skills
- Crisis Prevention Intervention
- Supporting Daily Living Needs
- Administering Injections
- Task Prioritization
- Restaurant Promotion Management
- Shift Management
- Hiring and Training
- Performance Improvement
- Childcare Regulations
- Cleaning Requirements
- Care Planning
- Social Development Oversight
Affiliations
- Vocational Nursing Students Association
Timeline
Team Leader Manager
Whataburger
08.2019 - Current
Customer Service Champion
Taco Bell
08.2017 - 01.2018
Childcare Provider
Bethel Church
08.2015 - 11.2019
Licensed Vocational Nursing Certificate - Nursing
St. Philip's College
High School Diploma -
Temple High School
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